Riah Mandair
Dudley,England
Summary
- As a marketing intern I was given the role of managing the marketing of the company La Terraza Del Cristina for 3 weeks. My role consisted of me shooting new content, both photos and videos, and utilise social media to promote the service and products this restaurant had to offer. This placement included both office based and practical work which gave me an insight to how an operating business strives to be successful in such a competitive market in a tourist location.
- I currently work at Dominos Pizza where I am head of customer service. During my time here I have learnt a variety of skills, ranging from using the stores software, foreseeing issues and interacting with customers on a day to day basis. Not only did this develop my ability to work in a fast-paced environment but also allowed me to develop my customer service skills as-well as multitasking and work well under pressure and stressful situations.
Overview
1
1
year of professional experience
Work history
Customer service representative
Domino's Pizza
Stourbridge, Dudley
11.2024 - Current
- Assisted customers in making informed decisions by providing detailed product information.
- Enhanced communication channels through regular updates on company policies and promotions.
- Trained new hires for improved productivity and efficiency on the job floor.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed a fast paced environment with a high volume of calls for quick resolution of customer issues.
Social media marketing intern
La terraza del cristina
Seville , Spain
02.2025 - 03.2025
- Managed and monitored social media accounts, ensuring positive customer interaction.
- Boosted online presence through regular updates and posts on various social media channels.
- Modelled productive time management skills by creating timelines and managing multiple projects.
- Designed visually appealing graphics for use across multiple platforms.
- Researched industry trends and competitors to keep the company's digital presence up-to-date.
Education
GCSEs - Secondary school
The Kingswinford academy
Kingswinford, Dudley 09/2018 - 06/2023
BTEC Level 3 National Extended Diploma - Business
Dudley College of Technology
Dudley 09/2023 - 06/2025
Skills
- Efficient time management
- Understanding of current market trends
- Problem solving
- Effective communication
- Organisation
- Team working skills
- Decision making and planning
Accomplishments
- Duke of Edinburgh award
References
References available upon request.
Timeline
Social media marketing intern
La terraza del cristina
02.2025 - 03.2025
Customer service representative
Domino's Pizza
11.2024 - Current
GCSEs - Secondary school
The Kingswinford academy
09/2018 - 06/2023
BTEC Level 3 National Extended Diploma - Business
Dudley College of Technology
09/2023 - 06/2025