Summary
Overview
Work history
Education
Skills
Websites
Languages
Timeline
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Ria Gill

Summary

Motivated and adaptable gap year student, currently working at Tesco, where i am developing transferable skills in teamwork, problem solving, and customer service, Tam cager to pursue a degree apprenticeship in technology, combining my passion for digital innovation with hands on learning and professional growth. Recognised for being reliable, quick to learn, and proactive, i am committed to building a career in tech while

making a positive impact on an organisation's success.

Overview

3
3
years of professional experience
17
17
years of post-secondary education

Work history

Customer Assistance

Tesco
Dudley
07.2025 - 09.2025
  • Successfully maintained a clean and organised shop floor, enhancing the overall customer experience.
  • Efficiently processed online orders, achieving a high rate of accuracy and customer satisfaction.
  • Consistently received positive feedback from customers for providing helpful and friendly assistance.
  • Improved customer navigation within the store by effectively directing them to their desired products.
  • Contributed to a 20% increase in customer satisfaction scores through dedicated service.
  • Collaborated with team members to streamline processes, resulting in improved store operations.

Crew Member

McDonald's
Birmingham
06.2022 - 07.2025
  • I have excellent customer service skills as I provide quick and accurate service from behind tills and as well in the dining areas.
  • I was using my skills as I am multitasking at work by, running the drive-thru taking orders on the headset, taking cash and in the free time I had is clean the back of the store by putting boxes in the cages, putting cloths on wash and sweeping and mopping to ensure that the back area is clean.
  • I work front and back of the store from taking orders and talking to customers to making the food.
  • Have great customer service skills.

Administrative Office Worker (Temporary)

Sangat Television
Birmingham
02.2023 - 02.2023
  • Kept files organised and up-to-date for accurate record.
  • Scheduled meetings, appointments and scheduled show times.
  • Sending letters and mailing them off.
  • Helping my colleagues I was working with media and pre-recording shows.
  • Going through paperwork and looking on the computer through spreadsheets and databases.
  • Picking up calls and putting data into a spreadsheet.

Education

A Levels - BTEC National Foundation Diploma in Information Technology

Sandwell College
West Bromwich, Sandwell
09.2021 - 06.2025

GCSEs - English Language, Level 2 BTEC- First Extended Certification in Information and Creative Technology

Sandwell College
Wednesbury, Sandwell
09.2016 - 07.2025

GCSEs - English Literature and Art

Wood Green Academy
Wednesbury, Sandwell
09.2016 - 06.2021

Skills

  • HTML
  • CSS
  • Java Script
  • C
  • C#
  • Spreadsheets
  • Database

Websites

Languages

Fluent in English
Fluent in Punjabi

Timeline

Customer Assistance

Tesco
07.2025 - 09.2025

Administrative Office Worker (Temporary)

Sangat Television
02.2023 - 02.2023

Crew Member

McDonald's
06.2022 - 07.2025

A Levels - BTEC National Foundation Diploma in Information Technology

Sandwell College
09.2021 - 06.2025

GCSEs - English Language, Level 2 BTEC- First Extended Certification in Information and Creative Technology

Sandwell College
09.2016 - 07.2025

GCSEs - English Literature and Art

Wood Green Academy
09.2016 - 06.2021

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Ria Gill