Ria Gill
Summary
Motivated and adaptable gap year student, currently working at Tesco, where i am developing transferable skills in teamwork, problem solving, and customer service, Tam cager to pursue a degree apprenticeship in technology, combining my passion for digital innovation with hands on learning and professional growth. Recognised for being reliable, quick to learn, and proactive, i am committed to building a career in tech while
making a positive impact on an organisation's success.
Overview
3
3
years of professional experience
17
17
years of post-secondary education
Work history
Customer Assistance
Tesco
Dudley
07.2025 - 09.2025
- Successfully maintained a clean and organised shop floor, enhancing the overall customer experience.
- Efficiently processed online orders, achieving a high rate of accuracy and customer satisfaction.
- Consistently received positive feedback from customers for providing helpful and friendly assistance.
- Improved customer navigation within the store by effectively directing them to their desired products.
- Contributed to a 20% increase in customer satisfaction scores through dedicated service.
- Collaborated with team members to streamline processes, resulting in improved store operations.
Crew Member
McDonald's
Birmingham
06.2022 - 07.2025
- I have excellent customer service skills as I provide quick and accurate service from behind tills and as well in the dining areas.
- I was using my skills as I am multitasking at work by, running the drive-thru taking orders on the headset, taking cash and in the free time I had is clean the back of the store by putting boxes in the cages, putting cloths on wash and sweeping and mopping to ensure that the back area is clean.
- I work front and back of the store from taking orders and talking to customers to making the food.
- Have great customer service skills.
Administrative Office Worker (Temporary)
Sangat Television
Birmingham
02.2023 - 02.2023
- Kept files organised and up-to-date for accurate record.
- Scheduled meetings, appointments and scheduled show times.
- Sending letters and mailing them off.
- Helping my colleagues I was working with media and pre-recording shows.
- Going through paperwork and looking on the computer through spreadsheets and databases.
- Picking up calls and putting data into a spreadsheet.
Education
A Levels - BTEC National Foundation Diploma in Information Technology
Sandwell College
West Bromwich, Sandwell 09.2021 - 06.2025
GCSEs - English Language, Level 2 BTEC- First Extended Certification in Information and Creative Technology
Sandwell College
Wednesbury, Sandwell 09.2016 - 07.2025
GCSEs - English Literature and Art
Wood Green Academy
Wednesbury, Sandwell 09.2016 - 06.2021
Skills
- HTML
- CSS
- Java Script
- C
- C#
- Spreadsheets
- Database
Languages
Fluent in English
Fluent in Punjabi
Timeline
Customer Assistance
Tesco
07.2025 - 09.2025
Administrative Office Worker (Temporary)
Sangat Television
02.2023 - 02.2023
Crew Member
McDonald's
06.2022 - 07.2025
A Levels - BTEC National Foundation Diploma in Information Technology
Sandwell College
09.2021 - 06.2025
GCSEs - English Language, Level 2 BTEC- First Extended Certification in Information and Creative Technology
Sandwell College
09.2016 - 07.2025
GCSEs - English Literature and Art
Wood Green Academy
09.2016 - 06.2021