Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Ria Ford

Pencoed,Bridgend

Summary

Enthusiastic individual with a strong willingness to learn new skills. Highly conscientious with a can do attitude. Excellent team player with meticulous attention to detail.

Overview

15
15
years of professional experience

Work history

Customer relations executive

Admiral
Swansea, Vale of Glamorgan
09.2023 - 03.2025
  • Actioned customer feedback to promote continued service improvement.
  • Devised activity and service plans to meet customer requirements.
  • Handled complex customer situations with 100% positive outcome.
  • Investigated escalated complaints, weighing up evidence to establish fair outcomes.
  • Confidently, promptly and professionally resolved customer queries as they arose, escalating complex issues as appropriate.

Full time parenting

Career break
Cardiff
02.2020 - 08.2023

During this time I gained numerous skills. These include resilience, multitasking, time management, crisis management, and a willingness to learn.

English Language Teacher

Good Hope School
Hong Kong, New Territories
07.2018 - 03.2020
  • Taught text analysis and evaluation skills, ensuring considered interpretation of linguistic techniques.
  • Worked closely with Head of English to strategise curriculum delivery, regularly implementing improvements.
  • Maintained positive classroom environments by expressing continued enthusiasm for curriculum and commitment to every student.
  • Engaged with students through conversational language, simplifying curriculum into relevant, understandable information.

English Language Teacher

Zenith Kindergarten
Hong Kong, Tseung Kwan O
07.2017 - 07.2018
  • Built student awareness of tone, style and register to deliver high-quality verbal and written work for various purposes.
  • Developed outstanding professional relationships with pupils and parents, instilling frameworks of continued educational and personal support.
  • Recommended effective additional learning resources, aiding continued student confidence and abilities.
  • Recommended reading materials and available resources to improve learning abilities.

Front of House Team Member

Balderton Capital
London, Kings Cross
12.2016 - 06.2017
  • Greeted clients warmly and professionally on arrival, promptly directing to allocated meeting rooms.
  • Elevated clients experiences by delivering tailored, personalised customer service.
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for clients.
  • Confidently managed clients requests by listening actively to concerns and providing positive solutions.
  • Organised internal diaries and meeting schedules.
  • Organised travel for investors.

Office Manager

Pacific Investments
London, Royal Kensington and Chelsea
10.2012 - 12.2016
  • Oversaw office inventory ordering, requisitions and stocking.
  • Negotiated with vendors to minimise costs and improve service delivery.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organised travel and courier service.
  • Oversaw building facilities.
  • Personal assistant to employees.

Sales Consultant

Russel and Bromley
London, Shepherds Bush
09.2010 - 10.2012
  • Demonstrated products to encourage purchases by showcasing features and benefits.
  • Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
  • Applied exceptional customer service skills across all sales channels to engage prospects.

Gallery supervisor

Coastal Galleries
Narberth, Pembrokeshire
10.2009 - 09.2010
  • Built customer retention and satisfaction by delivering top-quality service.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Maintained documents and records to comply with internal policies and external regulations.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.

Education

Merit - Teaching

TEFL
London
06/2017 - 06/2017

Diploma - Vocals and Performance

Tech Music Schools
London
10/2010 - 06/2011

Bachelor of Arts - Choreography and Dance

Winchester University
Winchester, Hampshire
09/2002 - 06/2005

GCSEs 10 GCSE A-C. A-levels (3) - All fields

Dyffryn Taf School
Carmarthenshire
09/1995 - 06/2005

Skills

  • Strong problem solver
  • Team Player
  • Results-orientated
  • Empathetic and patient
  • Strong interpersonal skills
  • Fast learning
  • Verbal communication
  • Self-directed

Languages

English
Native
Welsh
Intermediate

Timeline

Customer relations executive

Admiral
09.2023 - 03.2025

Full time parenting

Career break
02.2020 - 08.2023

English Language Teacher

Good Hope School
07.2018 - 03.2020

English Language Teacher

Zenith Kindergarten
07.2017 - 07.2018

Front of House Team Member

Balderton Capital
12.2016 - 06.2017

Office Manager

Pacific Investments
10.2012 - 12.2016

Sales Consultant

Russel and Bromley
09.2010 - 10.2012

Gallery supervisor

Coastal Galleries
10.2009 - 09.2010

Merit - Teaching

TEFL
06/2017 - 06/2017

Diploma - Vocals and Performance

Tech Music Schools
10/2010 - 06/2011

Bachelor of Arts - Choreography and Dance

Winchester University
09/2002 - 06/2005

GCSEs 10 GCSE A-C. A-levels (3) - All fields

Dyffryn Taf School
09/1995 - 06/2005
Ria Ford