Ria Ford

• Actioned customer feedback to promote continued service improvement.
• Devised activity and service plans to meet customer requirements.
• Handled complex customer situations with 100% positive outcome.
• Investigated escalated complaints, weighing up evidence to establish fair outcomes.
• Confidently, promptly and professionally resolved customer queries as they arose, escalating complex issues as appropriate.

During this time I gained numerous skills. These include resilience, multitasking, time management, crisis management, and a willingness to learn.

• Taught text analysis and evaluation skills, ensuring considered interpretation of linguistic techniques.
• Worked closely with Head of English to strategise curriculum delivery, regularly implementing improvements.
• Maintained positive classroom environments by expressing continued enthusiasm for curriculum and commitment to every student.
• Engaged with students through conversational language, simplifying curriculum into relevant, understandable information.

• Built student awareness of tone, style and register to deliver high-quality verbal and written work for various purposes.
• Developed outstanding professional relationships with pupils and parents, instilling frameworks of continued educational and personal support.
• Recommended effective additional learning resources, aiding continued student confidence and abilities.
• Recommended reading materials and available resources to improve learning abilities.

• Greeted clients warmly and professionally on arrival, promptly directing to allocated meeting rooms.
• Elevated clients experiences by delivering tailored, personalised customer service.
• Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for clients.
• Confidently managed clients requests by listening actively to concerns and providing positive solutions.
• Organised internal diaries and meeting schedules.
• Organised travel for investors.

• Oversaw office inventory ordering, requisitions and stocking.
• Negotiated with vendors to minimise costs and improve service delivery.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Organised travel and courier service.
• Oversaw building facilities.
• Personal assistant to employees.

• Demonstrated products to encourage purchases by showcasing features and benefits.
• Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
• Applied exceptional customer service skills across all sales channels to engage prospects.

• Built customer retention and satisfaction by delivering top-quality service.
• Maintained clean, organised working areas to create positive, productive environments with minimal risk.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Maintained documents and records to comply with internal policies and external regulations.
• Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.