Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Ria Downes

Broadstairs,Kent

Summary

Motivated and adaptable professional with strong experience in customer service and leadership. Demonstrates exceptional organisational skills and attention to detail, with a proven ability to communicate and resolve issues effectively, and with a positive approach to challenges. Looking to join a dynamic team where I can further expand my skillset.

Overview

6
6
years of professional experience

Work history

Labourer

Brace Group Limited
Broadstairs, Kent
04.2025 - Current
  • Assist project progress by providing reliable labouring support to various site teams.
  • Work efficiently under pressure to meet tight schedules.
  • Utilise hand tools effectively ensuring accuracy and precision in all jobs performed.
  • Assist with heavy lifting to ensure safe operations on site.
  • Demonstrate excellent teamwork skills whilst carrying out manual tasks.

Housekeeper

The Yarrow Hotel
Broadstairs, Kent
02.2025 - 05.2025
  • Handled front desk operations: utilising booking systems by managing reservations, taking spa bookings, event bookings and also handling customer enquiries or complaints.
  • Managed guest arrivals and departures during busy periods, maintaining a warm and professional manner.
  • Daily ledger reports/Z reports for accurate audit trail of transactions via all card/cash payments.
  • Responsible for the thorough cleaning of guest rooms, bathrooms, and public areas, ensuring all spaces met high standards of hygiene and presentation.

Housekeeper

Glen Villa Resort
Byron Bay, New South Wales
02.2024 - 07.2024
  • Ensured exceptionally high standards in cleanliness, hygiene and sanitation, ensuring proper use of chemicals and equipment.
  • Independently managed cleaning teams and oversaw health & safety compliance.
  • Trained new starters
  • Reported property defects and maintenance needs promptly.

Barista & Waitress

The Mango Cafe & Farm
Broome, Western Australia
06.2023 - 11.2023
  • Independently managed and organised all logistics within the cafe and mango farm.
  • Ensured excellent customer service in a fast-paced environment.
  • Worked collaboratively with my team members to meet customer demands.
  • Resolved issues or complaints in a professional and timely manner.
  • Managed cash register, facilitating smooth transactions.

Online Picker

Tesco
Broadstairs, Kent
11.2022 - 03.2023
  • Provided exceptional customer service by greeting customers, answering questions, and assisting with product enquiries at the checkouts.
  • Managed customer returns and exchanges according to store policy, resolving issues in an effective manner.
  • Ensured timely and efficient scanning + packing of customers online orders in the warehouse and on the store floor.

Store Manager

Kit Lifestyle
Broadstairs, Kent
07.2019 - 08.2022
  • I was responsible for all the stores operations, including opening/closing and stock control.
  • Delivered high levels of customer service and managed financial transactions.
  • Managed staff rotas, ensuring adequate coverage during peak times.
  • Implemented promotional displays to increase product visibility and sales.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Resolved any customer complaints effectively, protecting the store's image and consumer relationships.

Education

Diploma of Higher Education - Lens Based Media

University of Creative Arts
Canterbury, Kent
09/2020 - 06/2022

International Baccalaureate -

Dane Court Grammar
Broadstairs, Kent
09/2018 - 05/2020

GCSEs -

Dane Court Grammar School
Broadstairs
09/2016 - 06/2018

Skills

  • Communication
  • Customer service
  • Leadership and management
  • Organisation
  • Building relationships
  • Problem solving
  • Teamwork
  • Using my initiative
  • Attention to detail
  • Time management
  • Cultural awareness


Accomplishments

    Duke of Edinburgh - Bronze and Silver awards.

Affiliations

Shotokan Karate - Black belt / 2014

Photography

Running

Snowboarding

Surfing

References

References available upon request.

Timeline

Labourer

Brace Group Limited
04.2025 - Current

Housekeeper

The Yarrow Hotel
02.2025 - 05.2025

Housekeeper

Glen Villa Resort
02.2024 - 07.2024

Barista & Waitress

The Mango Cafe & Farm
06.2023 - 11.2023

Online Picker

Tesco
11.2022 - 03.2023

Store Manager

Kit Lifestyle
07.2019 - 08.2022

Diploma of Higher Education - Lens Based Media

University of Creative Arts
09/2020 - 06/2022

International Baccalaureate -

Dane Court Grammar
09/2018 - 05/2020

GCSEs -

Dane Court Grammar School
09/2016 - 06/2018

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Ria Downes