Ria Chudasama
Wolverhampton
Summary
Motivated and adaptable professional with over seven years of experience in customer-focused roles, currently working as a Manager with a strong foundation in team leadership and operational coordination. A quick learner with a proactive and passionate approach, I thrive in dynamic environments and adapt quickly to new challenges.
I recently completed a Project Management traineeship, driven by a long-standing ambition to lead and manage projects of my own. I am particularly motivated by the opportunity to engage with stakeholders, contribute to project delivery, and play an active role in achieving strategic objectives. To support this career path, I have achieved PRINCE2 and Agile Project Management certifications, equipping me with a solid understanding of structured and flexible delivery methodologies.
My current management role is enabling me to further develop key transferable skills such as leadership, organisation, problem-solving, and performance management, all of which I am eager to apply and expand within a project management environment. I am now seeking an opportunity to build a long-term career in project management where I can contribute, grow, and deliver meaningful results.
Overview
7
7
years of professional experience
Work history
Manager
Rituals
Cannock, Staffordshire
2026.04 - Current
- Led day-to-day operational coordination across the shop floor, ensuring effective allocation of staff and resources to meet business objectives.
- Held key holder responsibilities, including opening/closing procedures, cash reconciliation, and ensuring compliance with financial and security protocols.
- Monitored and analysed key performance indicators (KPIs), proactively implementing actions and motivating team members to achieve and exceed targets.
- Developed and executed daily floor plans, aligning staffing levels, management priorities, and store objectives to optimise productivity and customer experience.
- Coordinated team activities and workflows, ensuring smooth service delivery and timely issue resolution in a fast-paced environment.
- Supported continuous improvement by identifying inefficiencies and implementing practical solutions to enhance operational performance.
Till controller
River Island
Bullring Birmingham
2024.09 - 2026.03
- Managed, trained, and developed team members to maximise sales performance and individual potential.
- Led by example to consistently achieve sales and service targets, while coaching team members to drive engagement and high performance.
- Analysed sales data to identify trends, inform decision-making, and adapt strategies to improve results and forecast demand.
- Planned and managed team rotas to ensure optimal resource allocation, maintaining efficiency during both peak and off-peak trading periods.
Sales Assistant
River Island
Bullring Birmingham
2021.08 - 2024.09
- Promoted and sold the company's products to customers in a retail environment.
- Maintained high levels of customer service by communicating and interacting with customers.
- Utilised technical skills when managing tills and operating points of sale systems.
- Provided the best possible customer service at all times, in line with organisational values.
Hospital Volunteer
Sandwell Hospital
2020.01 - 2022.02
- Interacted with a range of professionals, gaining an understanding of the NHS.
- Participated in training sessions and workshops, enhancing skills relevant to volunteer duties and patient care.
- Reception duties, including greeting patients upon arrival, communicating with them to help them feel welcomed, and directing them to the correct department to assist their prompt arrival and support the checking-in process.
- Shadowing opportunities were also made available; I worked alongside social workers across a number of different sectors and was privileged to have also helped out on the paediatric ward, supporting staff to improve the well-being of patients on this ward.
Soft Play Assistant
Monster Mayhem
2021.06 - 2021.08
- Responsible for greeting and serving customers at the till point in a friendly and enthusiastic manner.
- Maintained high levels of hygiene and cleanliness in the play area at all times, and ensured safety requirements were met throughout the day.
- Supervised and engaged with children to ensure that they have a positive and safe playing experience.
- Served customers with drinks, food, and snacks in the café and ensured that the kitchen was kept clean and tidy.
Sales and Events Coordinator
Tantone Hair & Beauty
2019.01 - 2021.03
- Assisted with front of house duties, including meeting and greeting clients, and ensuring that they felt welcomed into the salon.
- Stayed aware of updates to competing product lines.
- Collaborated with sales and marketing teams to produce ideas for sales aids, promotions and leaflets.
- Tracked territory sales in computer and monitored trends to keep performance aligned with KPIs.
- Organized open days, events, and promotional deals throughout salon to enhance visibility
Education
Certificate of Higher Education -
Prince 2 Foundation
Certificate of Higher Education - Traineeship Project Management course
IT Career Switch
01/2024 - 05/2025
Certificate of Higher Education -
Agile PM Foundation
BTEC - Health and Social Care
RSA Academy
A-Level - Criminology
RSA Academy
/2020 - /2022
GCSEs - Seven GCSEs (A- C)
RSA Academy
/2017 - /2020
Skills
- Verbal and written communication
- Stakeholder management
- Time management
- Project planning and reporting
- Organisation
- Customer service
- Team leadership
- Creative thinking
Timeline
Manager
Rituals
2026.04 - Current
Till controller
River Island
2024.09 - 2026.03
Sales Assistant
River Island
2021.08 - 2024.09
Soft Play Assistant
Monster Mayhem
2021.06 - 2021.08
Hospital Volunteer
Sandwell Hospital
2020.01 - 2022.02
Sales and Events Coordinator
Tantone Hair & Beauty
2019.01 - 2021.03
Certificate of Higher Education - Traineeship Project Management course
IT Career Switch
01/2024 - 05/2025
A-Level - Criminology
RSA Academy
/2020 - /2022
GCSEs - Seven GCSEs (A- C)
RSA Academy
/2017 - /2020
Certificate of Higher Education -
Prince 2 Foundation
Certificate of Higher Education -
Agile PM Foundation
BTEC - Health and Social Care
RSA Academy