Rhys Deacan Clarke
Telford,Shropshire
Summary
Dedicated and professional skilled worker with extensive experience within the fields of customer service and the motor trade. Proven ability to deliver phenomenal services and creating a welcoming atmosphere for guests. Exceptionally skilled in managing customer enquiries resolving issues efficiently, Overall ensuring a high level of satisfaction for customers while working in a collaborative keen environment. Adaptable and a quick learner with a solid understanding of the hospitality environment and a commitment to enforcing high standards of service. Eager to contribute to a dynamic and diverse team to be able to apply my passion for continuous learning and experience to achieve a positive impact to the hospitality industry.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Panel beater
Spraytech
Telford, Telford and Wrekin
06.2023 - Current
- Ensured safety compliance by properly aligning all replaced or repaired parts.
- Fitted new windows and windscreens to enhance visibility and aesthetic appeal of vehicles.
- Achieved high customer satisfaction with meticulous workmanship on body repairs.
- Removed damaged panels, resulting in ready base for replacement or repair.
- Welded new or repaired panels into place, enhancing structural integrity of vehicles.
- Followed manufacturers' specifications closely whilst performing repairs, ensuring exactness in result.
- Created a safe working environment, verifying equipment used was operated in accordance with safety standards.
- Performed final finishing and polishing to achieve meticulous appearance of finished vehicles.
- Assessed car body damage and decided best method of repair.
- Maintained exceptionally clean, tidy and safe work environment at all times.
- Followed health and safety procedures in construction, using appropriate PPE to minimise risk of personal injury.
Crew member
McDonalds
Telford, Telford and Wrekin
08.2021 - 05.2023
- Handled high-pressure situations calmly providing solutions promptly.
- Ensured customer satisfaction with prompt and accurate order fulfilment.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Trained in food safety and hygiene practices.
- Addressed questions, concerns and complaints of customers.
- Prepared food and beverages within target timeframes.
- Managed inventory levels for efficient operations during peak hours.
- Handled high volumes of customer requests and complaints.
- Ensured a high quality of work standard within the restaurant.
Education
GCSEs -
Ercall Wood Sports And Technology Academy
Telford, Telford and Wrekin 09.2019 - 06.2021
Skills
- First Aid
- Attention to detail
- Customer Service
- Problem Solving
- Ability to work under pressure
- Adaptability
- Time Management
- Fast Learner
- Communication
- Conflict Resolution
- Active Listening
- Leadership
- Customer Satisfaction
- Critical Thinking
Affiliations
- Traveling
- Walking
- Cooking
Languages
English
Native
Timeline
Panel beater
Spraytech
06.2023 - Current
Crew member
McDonalds
08.2021 - 05.2023
GCSEs -
Ercall Wood Sports And Technology Academy
09.2019 - 06.2021
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