Rhys Patrick Horton

Company Overview: Mercure Cardiff Holland House Hotel and Spa, Doubletree by Hilton Coventry

Roles, responsibilities & duties

• Delegated tasks effectively amongst team members which streamlined workflow processes.
• Maintained quality standards within the hotel by enforcing strict compliance measures,.
• Oversaw daily hotel department operations, ensuring smooth running at all times.
• Built strong relationships with customers through exemplary service delivery,.
• Gained skills, knowledge and experience working across various departments including Reception, Housekeeping and Conference and Event Operations.
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• Bar work - serving alcoholic and non-alcoholic beverages to guests and providing table service to diners and room service to hotel guests. Ensuring the bar is fully stocked at the start and end of service and all cash and credit card takings balance at the end of each shift. Checking people’s ID to remain in compliance with alcohol law.
• Waiter - creating a warm and welcoming environment for all guests, taking food orders, delivering food efficiently to guests and clearing the plates away when finished; all whilst following the highest food hygiene practices. Setting up tables for the next service

• Bar work - serving alcoholic and non-alcoholic beverages to guests and providing table service to diners and room service to hotel guests. Ensuring the bar is fully stocked at the start and end of service and all cash and credit card takings balance at the end of each shift. Checking people’s ID to remain in compliance with alcohol law and premise license.
• Waiter - creating a warm and welcoming environment for all guests, taking food orders, delivering food efficiently to guests and clearing the plates away when finished; all whilst following the highest food hygiene practices. Setting up tables for the next service as well as setting up different types of functions.
• I have also undertaken a shadow with a manager during a Civil wedding.

• This job was to pick and pack the online orders for customer deliveries ready for delivery using the Home Shopping scanner. Use your own judgement when picking products to make sure they are top quality for customers.
• Meet the time limits for picking each order, within the expected time.
• Put the final orders together and deliver to the waiting customers. Confirm with the customer that they are happy with the order and any substituted/rejected items which the customers do not want them. All orders are expected to be delivered to the customer within a 4-minute window of arrival to collect their order.

• Bar work - serving alcoholic and non-alcoholic beverages to guests and providing table service to diners and room service to hotel guests. Ensuring the bar is fully stocked at the start and end of service and all cash and credit card takings balance at the end of each shift. Checking people’s ID to remain in full compliance with alcohol law and premise licence.
• Waiter - creating a warm and welcoming environment for all guests, taking food orders, delivering food efficiently to guests and clearing the plates away when finished; all whilst following the highest food hygiene practices. Setting up tables for the next service
• Handled cash transactions accurately for seamless payment process.

• To provide security of the hotel and ensure the safety of guests at night. Ensuring the public areas of the hotel are clean and tidy for the next business day.