Rhys Light

• Company Overview: Mens clothing Store
• Gained knowledge and experience of customer service working on the shop floor and spent some time helping with stock taking
• Mens clothing Store

• Also works occasionally as a trainee, learning the tiling trade

• Working in the warehouse of Geodis Wilson
• Duties included:
• Packing – packed and labelled clothes for transportation
• Stock – kept track of clothing numbers, sizes and styles in order to keep track of shortages
• Picking – Picked Ted Baker clothes for distribution to numerous John Lewis stores
• Temporary contract

• Company Overview: International & UK operations
• This includes sending & routing jobs via correct agents, creating customs invoices if necessary & knowing any restrictions to any shipping destinations.
• The customers I that are allocated to me by the company, I deal with daily via email, telephone and face to face helping provide the service they require.
• I also complete their large distributions which can take up to 8 weeks controlling a team of Mission employees and temporary staff
• I also cover our transport control for fleet of up to 8 vehicles. This requires me knowing all driver's routes, so I can give out customer collections/deliveries for the correct areas.
• I also was asked to sit in and co-take interviews for people applying for jobs in my department
• I was then tasked with training new staff members on the above areas. Then deciding when they are ready to be left to complete work unaccompanied.
• International & UK operations
• This includes sending & routing jobs via correct agents, declaring customs invoices if necessary & knowing which items can and cannot ship to various countries
• Moved into our freight/pricing team. We operate as a 3rd party operator. I will arrange freight requests from our customers by obtaining all details, getting costs from agents and then making shipping arrangements.
• Using local agents or partner overseas I will then send all paperwork. Apply margins to costs received and pass to customer. I will also acquire and check required paperwork/info and request drafts for checking.
• I then track and follow up on shipments movements and keep our customer updated.

Mission Express acquired AOG Couriers. A same day / Time critical company.

I was trained over a two week period in following fields:

Transport control - Fleet of 7 vehicles within our company. Also using CX to sub out work when we could not cover or make time deadlines due to ongoing jobs.

Pricing of jobs - Working out costs based on vehicle size / Time & day / Mileage

Taking bookings - Either by email or phone. Then booking jobs on to match requirements and planning drivers days to ensure all booked work is complete in a timely manner.