Rhys Davies
Swansea
Summary
Over 15 years experience in the hospitality sector as a business owner, host, chef and manager.
Proven track record of exceeding guest expectations in a multitude of situations from luxury chalets, to muddy fields and events.
An engaging professional with exceptional communication skills who has a genuine desire to deliver unsurpassable guest experiences by providing a personable, tailored service to every guest.
Knowledge of menu creation, food preparation, cooking, food presentation, dietary and allergen requirements, nutritional desires, food waste procedures and food hygiene protocols.
Trained in kitchen management, restaurant and pub management, stock control, HACCAP and have operated my own catering business.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work history
Quality control supervisor
Tredz
Swanea
2025.05 - Current
- Ensure bikes are built to exacting standards
- Work collaboratively with the mechanics to identify and rectify any problematic situations that occur.
- Use previous experience to fix bikes where required
- Provide expertise on how to promote perception of customer care to mechanics when building bikes.
Chalet Host/ Chef
Crystal Ski, Drop in Chalets, Ski Freedom
Zermatt, Verbier, Chamonix, Morzine, Switerland. France
2008.11 - 2024.05
- Hosted Chalets for 6 - 16 guests
- Provide a holiday of a lifetime through unsurpassed customer service and exceptional meals that delighted guests
- Developed outstanding rapport and relationships with guests.
- Tailor made service based on individual and group requirements, always striving to deliver the ultimate service for the guest.
- Drive guests to and from Geneva Airport, then ferry them to and from the pistes in resort. Driving in snowy conditions, fitting snow chains when required and making sure a snow shovel was accessible ensuring the guests safety at all times
- Create a welcoming environment for the guests by keeping the chalet immaculate. hoovering throughout, making beds, cleaning bathrooms, stocking wood for the fire, presenting afternoon tea beautifully, clearing snow from paths, ensuring the hot tub is clean, topped up with chemicals and actually hot!
Chef
Various
Swansea. Cardiff. London. Bristol
2009.05 - 2024.04
- Coordinated kitchen service during peak hours to ensure timely meal delivery.
- Supervised all kitchen staff to maintain high quality standards.
- Developed new recipes for a diverse culinary experience.
- Executed cost-effective purchasing and inventory management strategies to optimise resources.
- Trained junior chefs to enhance their professional skills.
- Created balanced meal plans abiding by dietary restrictions.
- Delegated tasks effectively to improve team productivity and service quality.
Hospitality manager
Various
Swansea. Cardiff. London. Bristol. Stoud.
2009.05 - 2024.04
- Supervised front-of-house operations, ensured top-quality customer service.
- Handled difficult customer situations, restored guest satisfaction.
- Built rapport with guests, enriching their dining experience.
- Streamlined staff scheduling and shift management for smoother operations.
- Fostered teamwork among staff, enhancing workplace morale.
- Monitored budget expenditure to maintain financial control.
- Developed promotional strategies to attract more patrons.
Education
Master of Arts - Anthropology
University of Bristol
Bristol, England 2024.09 -
Bachelor of Arts - International Tourism & Hospitality Management
Cardiff Metropolitan University
Cardiff 2009.09 - 2012.06
Ysgol Gyfun Gwyr
Swansea, City and County of Swansea 1995.09 - 2000.06
Skills
- Communication skills A natural and enthusiastic communicator, establishing and maintaining relationships is a forte of mine Delivering clear and concise information in an engaging manner that stimulates the audience
- Team work I am a grafter who loves to get involved in all manner of operations Having worked with and ridden bikes for over 25 years I am happy to get my hands dirty and help out wherever possible I am very personable and create great camaraderie amongst the teams I operate in
- Strategic planning Multi taking and task prioritisation are imperative skills I have developed from working in fast paced environments over the years Understanding the relevance of knowing what to do in order to get to where you need to be is a valuable asset in my arsenal
- Cultural awareness I have lived and worked in many different city's and countries ands have become aware of how to interact with various races, religions, nationalities and demography I am sensitive and respectful to all and can draw on previous experiences in order to break down barriers and create a collaborative working relationships
Timeline
Quality control supervisor
Tredz
2025.05 - Current
Master of Arts - Anthropology
University of Bristol
2024.09 -
Bachelor of Arts - International Tourism & Hospitality Management
Cardiff Metropolitan University
2009.09 - 2012.06
Chef
Various
2009.05 - 2024.04
Hospitality manager
Various
2009.05 - 2024.04
Chalet Host/ Chef
Crystal Ski, Drop in Chalets, Ski Freedom
2008.11 - 2024.05
Ysgol Gyfun Gwyr
1995.09 - 2000.06