Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rhys Campbell

Business Processing Officer
London

Summary

I am currently working in the public sector having graduated from the University of the West of England with a Bachelor’s Degree in the Arts of Politics and International Relations. My work history consists of employment across a variety of different job sectors, which has provided me with diverse and valued experiences i.e. managing data for a public policy communications organisation; producing oil and energy research results whilst at a US law firm; working with the Electoral Commission and investigating political campaign finances spent for the 2017 General Election; working on behalf of public transport users within the City of London; property development; and retail. All of which have built my confidence and ability to be part of a team of focused individuals whilst also having the confidence to work on my initiative and accept sole responsibility when needed. I am very interested in securing a job which requires a high level of skill & knowledge, since I enjoy challenges, resulting in job satisfaction.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Business Processing Officer

The London Borough of Hackney
10.2019 - Current
  • Processing Penalty Charge Notices (“PCN”) at all stages of the PCN process
  • Investigating permits and other mitigating circumstances that need to be determined in regards to PCN Disputes
  • Preparing evidence packs accurately and concisely in preparation for the Environment and Traffic Adjudicators (ETA) Tribunals
  • Contributing to a team that has an overall 81% success rate at ETA tribunals
  • Composing letters and responding directly to members of the public - completing a daily target of 30
  • Training new members of the team on how to process PCN’s and how they should respond to the public
  • Assigning the correct documentation and evidence to the correct case on Liberator (A complete Traffic Management PCN processing system)
  • Opening, scanning and uploading incoming correspondence onto Liberator

Caseworker

London TravelWatch
05.2018 - 07.2019
  • Appealing to train operators on behalf of passengers within The City of London
  • Negotiating compensation, gestures of goodwill and apologies when the train operator has failed to provide the quality service that is expected of them
  • Composing emails
  • Answering telephones
  • Conversing with passengers
  • Utilising and updating information on Microsoft CRM
  • Attending meetings

Facilities Assistant and Data Administrator

TechUK, The Royal Albert Hall
04.2018 - 05.2018
  • Data input
  • Meeting and greeting
  • Manual handling
  • General administrative tasks
  • Setting up rooms for meetings and conferences
  • Copying and scanning

Financial Reporting Assistant

Electoral Commission
01.2018 - 03.2018
  • Ensuring appropriate records management and retention in accordance with Commission guidance
  • Maintaining databases
  • Uploading information to the Commission’s website or intranet
  • Scanning and redacting political parties’ financial accounts for publication
  • Undertaking general administrative tasks such as scanning, filing, photocopying and printing

Office-Coordinator

UrbanLeaf
10.2017 - 11.2017
  • Transferring fundraiser hours from email to Excel spreadsheet
  • Reconciliation of expenses
  • Ensuring data from National Site Diaries are correct and then confirming these site dates on Google Drive
  • Receiving and sending postage
  • Creating ID badges
  • Posting payslips and P45’s
  • Filing and archiving
  • Inputting data into Excel spreadsheets

Database Development Executive

Government Knowledge
04.2017 - 09.2017
  • Maintaining the organisations database of over 2 million contacts
  • Creating marketing lists containing relative individuals likely to attend a specific event
  • Ensuring events ran smoothly from start to finish
  • Regular usage of Microsoft Excel
  • Liaising with colleagues to brainstorm ideas for new events and desirable attendees
  • Processing unsubscribe emails and adding them to the unsubscribe list
  • Researching individuals and organisations, as well as policy reports and green/white papers
  • Answering telephones
  • Held several clerical and retail positions during studies which can be provided on request

Education

Bachelor of Arts - Politics And International Relations

University of The West of England
09.2013 - 07.2016

A Levels - History; English Literature; Biology; Chemistry

Thomas Tallis Sixth Form College
Blackheath, London
09.2010 - 04.2012

Skills

    Hardworking and reliable

Punctual

Processing paperwork

Business-to-customer expertise

Researching businesses

Processing expenses

Complaint resolution

Report preparation

Willing and able to learn

Cheerful and able to work as part of a team

Staff education and training

Regulations and policies

Records management

Client interaction

Case information confidentiality

Interpersonal and written communication

Issue identification and resolution

Research and data collection

Data collection and review

Data uploads and downloads

Data collection and reporting

Data collection and management

Excellent computer skills

Computer literacy

Excellent Communication

Data Entry

Accomplishments

  • Customer Relations - helped to earn the highest percentage win rate in London at ETA Tribunals
  • Used Microsoft Excel spreadsheets to develop marketing lists for high profile events
  • Supervised team of 3 staff members.
  • Documented and resolved issue with Eurostar which led to a change of their terms of conditions
  • Achieved an increase in site visits by updating the London TravelWatch website

Timeline

Business Processing Officer

The London Borough of Hackney
10.2019 - Current

Caseworker

London TravelWatch
05.2018 - 07.2019

Facilities Assistant and Data Administrator

TechUK, The Royal Albert Hall
04.2018 - 05.2018

Financial Reporting Assistant

Electoral Commission
01.2018 - 03.2018

Office-Coordinator

UrbanLeaf
10.2017 - 11.2017

Database Development Executive

Government Knowledge
04.2017 - 09.2017

Bachelor of Arts - Politics And International Relations

University of The West of England
09.2013 - 07.2016

A Levels - History; English Literature; Biology; Chemistry

Thomas Tallis Sixth Form College
09.2010 - 04.2012

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Rhys CampbellBusiness Processing Officer