Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rhys Campbell

Business Processing Officer
London

Summary

I am currently working in the public sector having graduated from the University of the West of England with a Bachelor’s Degree in the Arts of Politics and International Relations. My work history consists of employment across a variety of different job sectors, which has provided me with diverse and valued experiences i.e. managing data for a public policy communications organisation; producing oil and energy research results whilst at a US law firm; working with the Electoral Commission and investigating political campaign finances spent for the 2017 General Election; working on behalf of public transport users within the City of London; property development; and retail. All of which have built my confidence and ability to be part of a team of focused individuals whilst also having the confidence to work on my initiative and accept sole responsibility when needed. I am very interested in securing a job which requires a high level of skill & knowledge, since I enjoy challenges, resulting in job satisfaction.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Business Processing Officer

The London Borough of Hackney
10.2019 - Current
  • Processing Penalty Charge Notices (“PCN”) at all stages of the PCN process
  • Investigating permits and other mitigating circumstances that need to be determined in regards to PCN Disputes
  • Preparing evidence packs accurately and concisely in preparation for the Environment and Traffic Adjudicators (ETA) Tribunals
  • Contributing to a team that has an overall 81% success rate at ETA tribunals
  • Composing letters and responding directly to members of the public - completing a daily target of 30
  • Training new members of the team on how to process PCN’s and how they should respond to the public
  • Assigning the correct documentation and evidence to the correct case on Liberator (A complete Traffic Management PCN processing system)
  • Opening, scanning and uploading incoming correspondence onto Liberator

Caseworker

London TravelWatch
05.2018 - 07.2019
  • Appealing to train operators on behalf of passengers within The City of London
  • Negotiating compensation, gestures of goodwill and apologies when the train operator has failed to provide the quality service that is expected of them
  • Composing emails
  • Answering telephones
  • Conversing with passengers
  • Utilising and updating information on Microsoft CRM
  • Attending meetings

Facilities Assistant and Data Administrator

TechUK, The Royal Albert Hall
04.2018 - 05.2018
  • Data input
  • Meeting and greeting
  • Manual handling
  • General administrative tasks
  • Setting up rooms for meetings and conferences
  • Copying and scanning

Financial Reporting Assistant

Electoral Commission
01.2018 - 03.2018
  • Ensuring appropriate records management and retention in accordance with Commission guidance
  • Maintaining databases
  • Uploading information to the Commission’s website or intranet
  • Scanning and redacting political parties’ financial accounts for publication
  • Undertaking general administrative tasks such as scanning, filing, photocopying and printing

Office-Coordinator

UrbanLeaf
10.2017 - 11.2017
  • Transferring fundraiser hours from email to Excel spreadsheet
  • Reconciliation of expenses
  • Ensuring data from National Site Diaries are correct and then confirming these site dates on Google Drive
  • Receiving and sending postage
  • Creating ID badges
  • Posting payslips and P45’s
  • Filing and archiving
  • Inputting data into Excel spreadsheets

Database Development Executive

Government Knowledge
04.2017 - 09.2017
  • Maintaining the organisations database of over 2 million contacts
  • Creating marketing lists containing relative individuals likely to attend a specific event
  • Ensuring events ran smoothly from start to finish
  • Regular usage of Microsoft Excel
  • Liaising with colleagues to brainstorm ideas for new events and desirable attendees
  • Processing unsubscribe emails and adding them to the unsubscribe list
  • Researching individuals and organisations, as well as policy reports and green/white papers
  • Answering telephones
  • Held several clerical and retail positions during studies which can be provided on request

Education

Bachelor of Arts - Politics And International Relations

University of The West of England
09.2013 - 07.2016

A Levels - History; English Literature; Biology; Chemistry

Thomas Tallis Sixth Form College
Blackheath, London
09.2010 - 04.2012

Skills

    Hardworking and reliable

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Accomplishments

  • Customer Relations - helped to earn the highest percentage win rate in London at ETA Tribunals
  • Used Microsoft Excel spreadsheets to develop marketing lists for high profile events
  • Supervised team of 3 staff members.
  • Documented and resolved issue with Eurostar which led to a change of their terms of conditions
  • Achieved an increase in site visits by updating the London TravelWatch website

Timeline

Business Processing Officer

The London Borough of Hackney
10.2019 - Current

Caseworker

London TravelWatch
05.2018 - 07.2019

Facilities Assistant and Data Administrator

TechUK, The Royal Albert Hall
04.2018 - 05.2018

Financial Reporting Assistant

Electoral Commission
01.2018 - 03.2018

Office-Coordinator

UrbanLeaf
10.2017 - 11.2017

Database Development Executive

Government Knowledge
04.2017 - 09.2017

Bachelor of Arts - Politics And International Relations

University of The West of England
09.2013 - 07.2016

A Levels - History; English Literature; Biology; Chemistry

Thomas Tallis Sixth Form College
09.2010 - 04.2012
Rhys CampbellBusiness Processing Officer