Rhyanna Friday
Boscombe,Dorset
Summary
Friendly and reliable customer-focused individual with excellent communication and interpersonal skills. Confident in providing positive customer service and building relationships with customers to create a welcoming experience. Strong teamwork and organisational skills to aid efficient problem-solving. Experience maintaining high visual merchandising standards, replenishing stock and strong product knowledge to support sales. Able to process transactions accurately and contribute to team targets. Organised with strong attention to detail, and able to work efficiently in fast paced environments. A quick learner with a positive attitude, committed to creating a positive experience that reflects business values.
Overview
5
5
years of post-secondary education
2
2
years of professional experience
Work history
Customer service advisor
Bowl Central
Bournemouth
2025.06 - Current
- Welcomed customers and delivered friendly, attentive service during daily interactions.
- Assisted customers with arcade games and machines, fixing any issues to provide the best experience possible.
- Handled cash and card transactions accurately, promoted promotions and discounts for an increase in sales and to encourage repeat visits.
- Handled issues or complaints with professionalism and understanding, always making an effort to come to a resolution that meets customer satisfaction.
- Took part in weekly and monthly stock counts, keeping up to date on new stock with deliveries and encouraging stock rotation.
- Restocked and organised merchandise and prizes, keeping displays eye catching and presentable.
- Maintained a clean and safe environment, completing opening and closing tasks as well as monthly deep cleaning and organisation tasks.
- Worked as an effective part of a team with strong collaboration skills, especially during busier periods such as the summer season.
- Took on a temporary key holder/management cover position where I learnt the business opening and closing procedures such as cashing up the tills and locking up/opening for the day.
Childcare practitioner
Carmela Coady Childcare
Boscombe
2024.05 - 2025.03
- Provided a safe and stimulating environment for babies from 6 months to 2 years.
- Promoted to deputy room lead in the baby room where I worked closely with the room lead to provide an environment to best support the children.
- Supported babies core development areas through age appropriate play activities which challenged and stimulated them.
- Observed and recorded developmental milestones in line with the EYFS framework.
- Maintained consistent routines, including feeding, napping and hygiene procedures.
- Maintained strong relationships with parents and families, promoting open communication.
- Stayed updated on childcare practices and took part in relevant training (paediatric first aid, safeguarding etc.).
- Worked collaboratively with team members and contributed to a positive working environment.
- Gained experience with SEN children, tailoring learning and activities to best support their needs and development.
Education
Certificate of Higher Education - Forensic Investigation
Bournemouth University
Poole 2021.09 - 2024.09
A-Levels - Childcare and Education
Cornwall College St Austell
Cornwall 2018.09 - 2020.05
Skills
- Customer service
- Experience with children
- Organisational skills
- Leadership
- Microsoft Word
- Time management
- Cash handling
- Communication skills
- Problem solving
- Early childhood education
- Multitasking efficiency
Timeline
Customer service advisor
Bowl Central
2025.06 - Current
Childcare practitioner
Carmela Coady Childcare
2024.05 - 2025.03
Certificate of Higher Education - Forensic Investigation
Bournemouth University
2021.09 - 2024.09
A-Levels - Childcare and Education
Cornwall College St Austell
2018.09 - 2020.05