RHONA ANNE SOMBRANO ROBINSON
Greater London,Thurrock
Summary
Detail-oriented professional with expertise in employee onboarding, policy implementation, and compliance. Skilled in conflict resolution, staff training, and fostering employee engagement to strengthen workplace relations. Experienced in team building, process improvement, and workflow optimisation to enhance organisational efficiency. Proficient in record-keeping and database management, with advanced Microsoft Office skills (Word, Excel, Outlook, Teams, SharePoint). Looking to transition into Human Resources and contribute to effective people management and organisational success.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work history
Consular Assistant
Philippine Embassy in London
London
2018.05 - 2026.02
- Supported the organisation of UK-wide consular missions, enhancing service accessibility and outreach to communities.
- Facilitated bilateral cultural programmes between UK and Philippines to strengthen diplomatic relationships and promote community engagement.
- Handled complex customer complaints with diplomacy and problem-solving skills, ensuring positive resolutions and improved service delivery.
- Coordinated onboarding and structured handover processes for incoming and outgoing diplomats, ensuring seamless transition of duties and institutional knowledge.
- Led the implementation of a new passport release software system, reducing processing times from 8–12 weeks to 2–4 weeks and significantly improving service delivery.
- Maintained and updated records using Microsoft Office (Word, Excel, Outlook) and other internal database systems to ensure efficient document management and data accuracy.
- Supported the coordination of team-building initiatives to enhance staff morale, collaboration, and workplace culture.
Part-Time Waitress
Lutong Pinoy Restaurant
Earls Court, City of London
2017.09 - 2022.01
- Ensured adherence to sanitation and liability protocols, to maintain a safe dining environment.
- Trained new team members, enhancing onboarding process and promoting teamwork.
- Optimised inventory management with Excel, minimising stock discrepancies and streamlining ordering.
- Resolved customer complaints and concerns diplomatically, utilising conflict resolution and problem-solving skills.
- Communicated effectively with diverse clients and colleagues, strengthening interpersonal and engagement skills.
- Monitored and managed administrative tasks, including record-keeping and order tracking, demonstrating attention to detail and organisational ability.
- Fostered a positive team environment, supporting employee morale and promoting a culture of cooperation.
Senior Mentor
NCS Powered by The Challenge
London
2016.06 - 2017.11
- Conducted assessments to track participant progress, tailoring mentorship for optimal growth.
- Streamlined collaboration with practitioners, improving programme delivery.
- Led a team of 12, ensuring safety and facilitating personal growth.
- Cultivated a community-focused mindset, enhancing local engagement and social impact.
Education
GCSE'S - MATHS, ENGLISH AND SCIENCE
Hurlingham and Chelsea Secondary School
Wandsworth 2008.09 - 2011.07
A-LEVELS - SOCIOLOGY, HISTORY AND ENGLISH LITERATURE
Chelsea Academy Sixth Form
London, ENG 2011.09 - 2013.07
BACHELOR'S - SOCIOLOGY AND CRIMINOLOGY
University of Portsmouth
United Kingdom 2013.09 - 2017.07
Skills
- Employee onboarding and induction
- Policy implementation and compliance
- Conflict resolution and problem-solving
- Staff training and development
- Employee engagement and relations
- Team building and collaboration
- Record-keeping and database management
- Process improvement and workflow optimisation
- Multilingual
- Microsoft Office Suite (Word, Excel, Outlook, Teams, SharePoint)
Languages
6,C2,6,C2
Languages
English
Tagalog
References
References available upon request.
Timeline
Consular Assistant
Philippine Embassy in London
2018.05 - 2026.02
Part-Time Waitress
Lutong Pinoy Restaurant
2017.09 - 2022.01
Senior Mentor
NCS Powered by The Challenge
2016.06 - 2017.11
BACHELOR'S - SOCIOLOGY AND CRIMINOLOGY
University of Portsmouth
2013.09 - 2017.07
A-LEVELS - SOCIOLOGY, HISTORY AND ENGLISH LITERATURE
Chelsea Academy Sixth Form
2011.09 - 2013.07
GCSE'S - MATHS, ENGLISH AND SCIENCE
Hurlingham and Chelsea Secondary School
2008.09 - 2011.07