Rhodah Shanks
Ballymena,Mid and East Antrim
Summary
Ambitious and hardworking university student looking to expand knowledge of how businesses coordinate with clients to improve customer service skills. Dedicated to taking on mature roles and consistently providing a satisfactory customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Waitress
Academy Restaurant
Belfast
09.2024 - 07.2025
- Company Overview: Ulster University Belfast
- Worked in formal environment and delivered prompt, quality customer service
- Assisted in buffet service and bartending
- Exercised commendable teamwork skills
- Ulster University Belfast
Waitress
Oranmore Guest House & Restaurant
Ballymena, Mid and East Antrim
08.2021 - 04.2024
- Served customers food and drink
- Took orders and reservations
- Assisted chefs in food presentation
- Demonstrated hard work ethic and flexibility
Education
GCSE - A- C
Ballymena Academy
Ballymena, Mid and East Antrim 09.2019 - 06.2024
A Level - A - B
Ballymena Academy
Ballymena, Mid and East Antrim 09.2023 - 06.2024
BSc (Hons) - International Hospitality Management
Ulster University Belfast
Belfast 09.2024 -
Skills
- Customer Service
- Multi-tasking
- Teamwork
- Communication
- Initiative
- Attention to detail
Certification
Level 1 Award in Wines, Wine & Spirit Education Trust, December 2024
Volunteer Work
- Classroom Assistant, Gracehill Primary School, 2023
- Volunteer, Oxfam, 2017
Timeline
BSc (Hons) - International Hospitality Management
Ulster University Belfast
09.2024 -
Waitress
Academy Restaurant
09.2024 - 07.2025
A Level - A - B
Ballymena Academy
09.2023 - 06.2024
Waitress
Oranmore Guest House & Restaurant
08.2021 - 04.2024
GCSE - A- C
Ballymena Academy
09.2019 - 06.2024
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