Rhoda Odei
Stanwell,Surrey
Summary
Professional with extensive experience in client care, specialising in dementia and elderly assistance. Expertise in behaviour modification techniques and risk assessment, ensuring safety and well-being for vulnerable populations. Proficient in infection control and safeguarding protocols, maintaining compliance with health and safety standards. Committed to enhancing client quality of life through personal care, basic nursing, and palliative care support.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Health Support Worker
Dimensions UK
Stanwell, Surrey
01.2024 - Current
- Participating in regular team meetings, enhancing quality of care provided.
- Actively listening to client concerns thus creating a comforting environment.
- Promoting mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Helping to achieve patient independence through guided tasks and activities.
- Assisting with mobility issues enabling easier movement around the home.
- Increasing comfort levels with personal care duties such as bathing and dressing.
- Ensuring safety measures were met to prevent falls or accidents.
- Completing housekeeping tasks resulting in a clean, safe home environment.
- Assisting in maintaining a clean environment for improved client health.
- Building a strong patient relationships through compassionate care and friendly rapport building.
- Delivering high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
Health Care Assistant
Moor House Residential Care Home
Staines-upon-Thames, Surrey
03.2017 - 12.2023
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Provided basic health education to patients for proper self-care post discharge.
- Prepared meals for patients, ensured balanced nutrition intake.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Assisted in patient care, improved comfort and well-being.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Monitored client health conditions and reported immediate issues to manager.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
Customer Service Assistant
TESCO
Brixton, Lambeth
06.2013 - 02.2016
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Prioritised tasks during busy periods for maximised productivity .
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Assisted customers with product inquiries for enhanced shopping experience.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Improved efficiency at checkout by mastering POS system operations quickly.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Improved customer relations by managing customer complaints effectively.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Handled cash transactions accurately, maintaining financial integrity of the till.
Education
Bachelor of Science - Mental Health Nursing
University of West London
London, England 09.2022 - 10.2025
Bachelor of Business Administration - Marketing
Methodist University College
Accra, Ghana 09.2009 - 07.2013
Skills
- Empathy for clients
- Client assessment capabilities
- Reliable and trustworthy
- Resilience in difficult situations
- Health and safety procedures
- Mental health support techniques
- Health and Safety Compliance
- Customer Service
- Communication skills
Affiliations
- Cooking, Watching Movies, Travelling
References
References available upon request.
Timeline
Health Support Worker
Dimensions UK
01.2024 - Current
Bachelor of Science - Mental Health Nursing
University of West London
09.2022 - 10.2025
Health Care Assistant
Moor House Residential Care Home
03.2017 - 12.2023
Customer Service Assistant
TESCO
06.2013 - 02.2016
Bachelor of Business Administration - Marketing
Methodist University College
09.2009 - 07.2013