Rhiyansh Kapoor

While pursuing my master's degree, I have been working part-time at Heritage Portfolio, a leading event company renowned for delivering exceptional experiences. My role involves diverse responsibilities across bar service, event operations, management tasks, and retail activities. From providing outstanding customer service to supporting the coordination of events, I have developed adaptability and teamwork skills while gaining valuable insights into event planning and execution. This experience has further enhanced my ability to manage multiple roles efficiently in a fast-paced environment.

As part of an international exchange program at Hyatt Regency Columbus, a premier destination connected to the Greater Columbus Convention Center, I gained hands-on experience in culinary operations and management. My role involved preparing mise en place for line and banquet kitchens, managing the omelet station during breakfast service, and ensuring the quality of food items for the restaurant and bar. I actively attended chef-led meetings to discuss menu planning and kitchen operations, while also receiving training in management practices, focusing on team coordination, operational efficiency, and maintaining service excellence.

During my industrial training at W Goa, an upscale lifestyle hotel by Marriott International known for its vibrant atmosphere and luxurious offerings, I gained experience across all four major hotel departments. My responsibilities included fulfilling guest requests promptly, escorting guests to their rooms, and arranging welcome amenities for VIP guests to ensure exceptional hospitality. Additionally, I learned key operational skills, such as performing night audits, which enhanced my understanding of front office processes and financial reconciliation. This experience provided me with a well-rounded perspective on hotel operations and guest service excellence.