Rhishin Mukherjee
Kolkata ,India
Summary
- Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
- Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.
- Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Work history
Patient Service Representative
Capgemini Technology Services
Kolkata , India
09 2025 - 2026.03
- Assisted in maintaining patient records, ensuring confidentiality and accuracy.
- Maintained clean reception area, demonstrating commitment to hygiene standards in healthcare facilities.
- Facilitated payment processes, explaining charges thoroughly to patients.
- Liaised between doctors and patients, facilitating effective communication.
- Helped patients understand their health insurance coverage when processing billing details.
- Assisted elderly patients by making them comfortable while they waited for their appointments.
- Maintained office supply inventory, ordering items as needed for administrative tasks.
- Ensured up-to-date knowledge of healthcare policies to provide accurate information to patients.
- Addressed patient concerns, escalating serious issues to relevant medical personnel.
- Handled sensitive data with confidentiality by strictly following data protection protocols.
- Streamlined administrative processes for increased efficiency in patient care.
- Enhanced patient experience with friendly approach and prompt response to queries.
Health Care Assistant
Sun knowledge Pvt. Ltd.
Kolkata, India
03 2025 - 07 2025
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 97%.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Adhered strictly to policies and procedures for continued company compliance.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
Customer Service Administrator
Wipro Technologies
Kolkata, India
03 2022 - 03 2025
- Managed workflow to continuously exceed quality service goals.
- Maintained customer database, ensuring accuracy and confidentiality.
- Handled high-volume calls in a professional manner.
- Offered constructive feedback during team meetings for improved operations.
- Adhered strictly to policies and procedures for continued company compliance.
- Guided customers through available options – resulting in informed decision-making.
- Cross-trained and backed up other customer service managers.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Conducted regular audits of customer accounts, ensuring compliance with regulations.
- Documented all customer interactions for reference and analysis.
Sales Assistant
Filtotech Air Control System Pvt. Ltd.
Kolkata, India
06 2018 - 03 2020
- Demonstrated products effectively leading to increased sales conversions.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted customers with product selection for optimal satisfaction.
- Utilised excellent communication skills to provide detailed product information.
- Built strong relationships with regular customers for repeat business.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Education
B.A. Hons English - English Literature
07/2015 - 08/2018
- Thesis: Victorian Literature History and Shakespearean Era
- Completed Graduation Qualification
- Graduate with B.A. Hons
Degree In Computer Application - Computer Application Basics
Skills
- Basic computer knowledge
- Customer loyalty building
- B2B SaaS
- System implementation
- Administrative support
- 80 wpm typing speed
- Problem solver
- Social media management
- Visual merchandising proficiency
- Data acquisition
- Markdown/promotional procedures
- Telephone skills
- Creative problem solving
- Exceptional communication
- Strong customer service orientation
- Excel proficiency
- Written and verbal communication skills
- Professional demeanour
- Relationship-building
- Multi-line phone talent
- Complaint resolution
Timeline
Patient Service Representative - Capgemini Technology Services
09 2025 - 2026.03
Health Care Assistant - Sun knowledge Pvt. Ltd.
03 2025 - 07 2025
Customer Service Administrator - Wipro Technologies
03 2022 - 03 2025
Sales Assistant - Filtotech Air Control System Pvt. Ltd.
06 2018 - 03 2020
University of Calcutta - B.A. Hons English, English Literature
07/2015 - 08/2018
Microsoft - Degree In Computer Application , Computer Application Basics