Summary
Overview
Work history
Education
Skills
Timeline
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Rhiannon Todd

Ilford,Essex

Summary

Dedicated professional with extensive expertise in customer service, health and safety compliance, and food safety knowledge. Demonstrates strong skills in allergy awareness, cash handling, and beverage preparation. Adept at effective communication, ensuring a seamless and safe customer experience. Committed to maintaining high standards of service and safety in all operations.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work history

Café attendant

JPL Catering
Snaresbrook Crown Court
10.2024 - 10.2024
  • Taking orders accurately to prevent errors, and ensure customer satisfaction.
  • Maintaining a friendly and positive demeanour to create a welcoming atmosphere for customers.
  • Preparing and serving a variety of artisan coffees and teas.
  • Assisting in the kitchen with the preparation of sandwiches, baguettes, and wraps in time for lunch service.
  • Upheld health and safety standards by meticulous cleaning of food preparation and serving areas, and all equipment.

Barista

Costa Coffee
ExCeL London
02.2024 - 10.2024
  • Preparing a multitude of drinks to order, ensuring the following of correct SOPs to maintain brand standards.
  • Utilising brand and product knowledge when serving customers for the purpose of upselling, to achieve sales targets.
  • Completing daily grind and dose checks on at least two coffee machines/grinders each morning before store opening.
  • Restocking display units, ensuring correct date rotation procedures to minimise wastage.
  • Following correct clean-down and closing procedures to maintain the upkeep of equipment, and high standards of cleanliness.

Retail assistant

Primark
Romford
12.2023 - 02.2024
  • Serving and assisting customers at till points, processing multiple forms of payment including both cash and card, as well as processing product returns and/or exchanges
  • Utilising and further developing product knowledge to better advise customer queries
  • Advising customers of online services such as Click & Collect
  • Working on the shop floor ensuring products are displayed correctly and neatly to maintain standards

Barista

BaxterStorey
UAL/LCF, Stratford
08.2023 - 11.2023
  • Speciality coffee barista training provided by Extract Coffee Roasters.
  • Taking food and drink orders at the till, ensuring clear communication in relaying orders to fellow team members.
  • Preparing and serving a vast selection of hot and iced speciality coffees, smoothies, and hot and iced teas.
  • Serving a selection of food, including but not limited to toasted paninis, cold baguettes, pastries, and cakes.
  • Assisting in the kitchen with freshly baking pastries, preparing cakes for display for morning service, and a selection of baguettes for lunch service.
  • Developing product knowledge to better assist customers with queries regarding allergens, and available options.

Barista

Costa Coffee/Sodexo
Queen's Hospital, Romford
01.2020 - 08.2023
  • Preparing a wide variety of hot and cold drinks, following correct SOPs, and maintaining brand standards.
  • Maintained exceptional hygiene standards throughout all store areas for public health and safety compliance.
  • Building strong relationships with regular customers, recalling names and regular orders to maintain rapport and loyalty.
  • Meticulously adhering to health and safety regulations and procedures, in line with both Costa and Sodexo's standards.

Barista Maestro

Costa Coffee/Sodexo
Queen's Hospital, Romford
11.2021 - 06.2022
  • Taking responsibility for team deployment to ensure efficient service, whilst also ensuring to delegate tasks fairly amongst team members.
  • Ensuring delivery of brand standards by assisting with the training of new starters, and aiding team members in the further development of brand understanding.
  • Completing daily and weekly checks for cleaning, equipment, deliveries, etc., ensuring to record the relevant information in the compliance logbook correctly.
  • Conducting till checks when delegating a till role to another team member, to aid in any potential investigations required for significant discrepancies.

Team Member

Creams Cafe
Beckton
03.2019 - 01.2020
  • Prepare and make food items, following spec sheets, for customers at a high standard
  • Hosting and waiting customers - Meet and greet customers as they enter the store, seat them appropriately and take orders, relaying special requests and dietary requirements
  • Serving customers on the till, taking orders and payment while effectively communicating with other team members
  • Maintenance and cleaning of restaurant tables, chairs and general workspace

Education

Level 3 Diploma - Performing and Production Arts

Epping Forest College
Loughton, Essex
09.2016 - 07.2018

GCSEs -

The Forest Academy
Hainault, Redbridge
09.2011 - 07.2016

Skills

  • Allergy awareness
  • Health and safety compliance
  • Customer service
  • Cash handling
  • Food safety knowledge
  • Beverage preparation
  • Communication skills

Timeline

Café attendant

JPL Catering
10.2024 - 10.2024

Barista

Costa Coffee
02.2024 - 10.2024

Retail assistant

Primark
12.2023 - 02.2024

Barista

BaxterStorey
08.2023 - 11.2023

Barista Maestro

Costa Coffee/Sodexo
11.2021 - 06.2022

Barista

Costa Coffee/Sodexo
01.2020 - 08.2023

Team Member

Creams Cafe
03.2019 - 01.2020

Level 3 Diploma - Performing and Production Arts

Epping Forest College
09.2016 - 07.2018

GCSEs -

The Forest Academy
09.2011 - 07.2016

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Rhiannon Todd