Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
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Rhiannon Quigley

Summary


  • Experienced Property Manager with strong background in maintenance coordination and compliance and customer service.
  • Proven ability to liaise effectively with contractors and local authorities, and handle emergencies with calm efficiency.
  • Ambitious and driven, with a strong commitment to continuous learning and delivering excellent results.
  • Holds a BSc in Forensic Psychology and Criminal Justice and an MSc in Policing and Criminal Investigation.


Overview

2
2
years of professional experience

Work history

Multi-Site Property Manager

Cloud Student Homes
02.2025 - 08.2025
  • Maintenance Oversight: Managed reactive maintenance across 4 large sites. Liaised with contractors, local authorities, and engineers to resolve issues quickly and cost-effectively.
  • Admin & Compliance: Handled bookings, rent collection, utility notifications, and compliance checks. Confident with Excel, Outlook, and internal systems.
  • Resident Support: Acted as main contact for residents. Resolved complaints, tracked repairs, and kept communication clear and up to date.
  • Problem-Solving Under Pressure: Took lead on emergencies and urgent works. Known for staying calm, finding solutions fast, and keeping everyone informed.
  • Teamwork & Leadership: Managed and supported on-site teams. Stepped in for senior managers, trained new staff, and kept standards high.
  • Customer-Focused: Nominated by residents for award – recognised for empathy, professionalism, and consistent support.
  • Marketing & Engagement: Worked with sales and marketing teams to boost occupancy, run campaigns, and build engagment across sites.

Assistant Property Manager

Cloud Student Homes
11.2024 - 02.2025
  • Compliance: Oversaw compliance checks and safety/fire audits across sites ranging from PBSA, HMO, and B2R. Ensured fire, gas, and health and safety standards were consistently met.
  • Audit & Documentation: Conducted regular site audits and maintained accurate logs and reports on compliance status.
  • Legislation Knowledge: Familiar with housing and safety regulations, with experience liaising with local authorities, fire safety teams, and external contractors.
  • Attention to Detail: Managed multiple responsibilities across sites simultaneously — known for precision, and follow-through.
  • Communication: Tailored communication styles to effectively liaise with landlords, contractors, and internal teams. Appraisals stating that I am a clear and professional communicator.
  • Team Management: Trained team members in company producers and best practices, improving team productivity and operations.

Senior Resident Service Assistant

Homes for Students
11.2023 - 11.2024
  • Leadership: Managing a team of service advisors through training, mentoring, and performance support. This developed my skills in problem resolution, empathetic leadership, and confident communication
  • Collaboration: Networked with various departments across the business—gaining insight into different areas of operations including facilities, finance, marketing, and resident services.
  • Ambition: This early exposure helped build a well-rounded understanding of the sector and sparked my drive to grow within it.
  • Customer Service: Handled customer complaints with empathy and professionalism, working towards satisfactory resolutions.

Education

MSc - Policing and Criminal Investigation

Liverpool John Moores University

BSc - Psychology

Liverpool John Moores University

Skills

  • Proficient in IT systems
  • Excellent interpersonal skills, able to connect effectively at all levels
  • Client Relationship Management
  • Consultative Sales Approach
  • Reducing operational costs
  • Contract drafting and review
  • Customer Engagement & Retention
  • Effective Communication & Rapport Building

Languages

English: Fluent


Welsh: Fluent


Spanish: Intermediate

Accomplishments

  • Recognised by management for my reliability and drive, leading to promotion.
  • Received an industry award for my trusting and non-judgmental persona. Residents nominated me for my understanding and support during their time in my sites.

Timeline

Multi-Site Property Manager

Cloud Student Homes
02.2025 - 08.2025

Assistant Property Manager

Cloud Student Homes
11.2024 - 02.2025

Senior Resident Service Assistant

Homes for Students
11.2023 - 11.2024

MSc - Policing and Criminal Investigation

Liverpool John Moores University

BSc - Psychology

Liverpool John Moores University

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Rhiannon Quigley