Rhiannon Macdonald
Culloden,Highland
Summary
I consider myself to be a hardworking, determined young person with the drive and ambition to work. I thrive working in pressurized environments and find I give my all in the workplace. I've had vast experience in all types of work, including waitressing, housekeeping, accommodation cleaning, customer assistance, and care work.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Care assistant
Gateway
Inverness, Highland
01.2024 - 04.2025
- provided attentive, first-hand, high-level care, ensuring respect and dignity were given at all times.
- Built trusting relationships with clients to ensure comfort
- I provided continence care, which included changing incontinence pads and providing toilet support.
- I assisted with personal care tasks, promoting hygiene and cleanliness. I assisted with showering, whether that be a bed wash, chair wash, or shower, always ensuring clients were left clean, drying skin, and dressing, depending on the capacity of the client.
- Prioritized patient welfare, providing comfort, reassurance, and support to reduce anxiety and distress.
- I assisted with medicine support, making sure I administered medication as per the MAR charts. I made sure to administer creams and gels to the correct areas of skin.
- Ensured a safe environment by maintaining orderliness and cleanliness in the comfort of their own homes.
- I provided emotional support to patients, which improved their mental well-being.
- Responded promptly to emergencies, ensuring the safety of all residents.
- I strictly adhered to professional standards, regulations, and policies at all times while executing my duties.
- I maintained a calm demeanour during crises, thus providing reassurance to both the residents and their families.
- I appreciated the privacy and dignity of each resident during the provision of care services.
- I have delivered high-quality care to clients with disabilities, achieving care plan objectives.
- I have prepared healthy meals and provided additional mealtime planning, feeding, and support as needed.
- Submitted reports to the manager regarding the status of a client.
- Adapted to service users' needs and requests to maintain personalized care.
- I have charted daily observations, mobility activity, and eating percentages to aid in continued client assessment.
- I successfully positioned, lifted, and moved patients from bed into wheelchairs, applying safe handling techniques.
-
Cleaner
Parkdean Resorts
Embo, Highland
01.2023 - 12.2024
- Ensured cleanliness levels remained high throughout each caravan cleaning.
- I completed laundry tasks promptly, resulting in continuously available fresh linen and uniforms.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Adhered strictly to company policies regarding the correct use of chemicals, reducing potential health risks.
- I assisted with seasonal deep cleans, contributing to a fresher environment after periods of heavy use.
- Kept communal areas tidy and well-organized for optimal functionality.
- I worked quickly to complete cleaning within the allotted timeframes.
- I used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Scrubbed and sanitized toilets, sinks, and kitchen fixtures for a high-quality finish.
- The countertops, ceilings, and furniture have been dusted for a pristine environment.
- Deep cleaned carpets using a steam cleaner.
- Made beds and changed sheets and pillowcases to hotel standards.
Customer assistant
Vue Cinemas
Inverness, Highland
01.2020 - 12.2021
- I assisted customers with product selection to ensure their satisfaction.
- I worked well with team members to maintain smooth store operations.
- I upheld company policies while interacting with customers to maintain brand reputation.
- I regularly stocked shelves to ensure easy access to products for customers.
- I made sure to always comply with health and safety regulations.
- I handled cash transactions accurately, enhancing trust between the business and clientele.
- I have increased sales through suggestive selling techniques like upselling.
- Deep cleaned the floor to uphold strong hygiene and presentation standards.
- I managed high-volume customer queries simultaneously through effective multitasking.
- I have managed customer complaints with prompt, mutually beneficial resolutions.
- I served customers confidently, ensuring they were satisfied and comfortable.
- I cleaned the cinema rooms quickly, working in time-pressured environments.
- served food and drinks, making sure customers were aware of allergies and intolerances.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Waitress assistant
Ben Nevis Bar & Inn
Fort William, Highland
09.2019 - 12.2020
- Took orders and served tables confidently and mannerly
- Collaborated with the team to provide efficient service during peak hours.
- I contributed to the restaurant's ambiance by thoroughly cleaning all areas before opening hours.
- I facilitated smooth operations by setting up tables and booths.
- I checked customers' identities to ensure they met the age requirements for the purchase of alcohol.
- Managed the cash register efficiently, ensuring an accurate billing process for customers.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Ensured customer satisfaction by addressing queries and complaints promptly.
Education
SVQ Level 1 - Hairdressing
University highlands and islands
Inverness, Highland 01.2022 - 09.2022
SVQ Level 1 - Art
University Highlands and islands
Inverness, Highland 09.2022 - 03.2023
SVQ Level 2 - Step into Care
Alness College
Highland 08.2023 - 03.2024
Skills
- Palliative care experience
- Dementia care expertise
- Adaptable under pressure
- Housekeeping
- Positive attitude
- Works well independently
- Experience with specialised equipment
- Patient safety training
- Patience and tolerance
- Team player
- Cash handling
- Customer Service
- Hard-working
- Flexible working hours
- Resilience in stressful situations
- Attentive listening
- Communication skills
- Strong initiative
- Hygiene standards awareness
Timeline
Care assistant
Gateway
01.2024 - 04.2025
SVQ Level 2 - Step into Care
Alness College
08.2023 - 03.2024
Cleaner
Parkdean Resorts
01.2023 - 12.2024
SVQ Level 1 - Art
University Highlands and islands
09.2022 - 03.2023
SVQ Level 1 - Hairdressing
University highlands and islands
01.2022 - 09.2022
Customer assistant
Vue Cinemas
01.2020 - 12.2021
Waitress assistant
Ben Nevis Bar & Inn
09.2019 - 12.2020
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