Rhiannon Heasman
New Milton,UK
Summary
Motivated, organised, and hardworking individual who is data driven and takes pride in delivering results and the positive impact it has on customer service. Great team player who works well under pressure and builds effective cross-departmental relationships. Passionate about continuous improvement and delivering tangible and visible business benefits. This ethos has seen me achieve rapid progression with my current employer, from supply chain planner to leading our eCommerce operations. Having excelled in my Supply Chain Practitioner qualification, and with over 3 years' experience in the logistics and FMCG industry, I am now eager to further my personal development, acquire new skills, and progress a career in a larger organisation where I can continue to make a difference.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
eCommerce Operations Lead (Promotion)
Double H Nurseries Ltd.
New Milton, UK
12.2023 - 02.2025
- Manage a team of 20 people, increasing up to 50 people during seasonal peaks.
- Manage e-commerce packing team incl hiring, training & performance
- Lead and encourage cross department process improvement
- Manage operating costs, measuring against KPIs
- Manage key suppliers to set KPIs on cost and service
Transport Planner & Ops Support (Promotion)
Double H Nurseries Ltd.
New Milton, UK
08.2022 - 12.2023
- Managed equipment pool
- Led the development of trolley inventory improvements
- Built and maintained new relationship with transport partners
- Identified best service and price points
- Managed off-site packing deliverables (scanning, triggering ASNs and fulfilment of orders
Supply Chain Planner
Double H Nurseries Ltd.
New Milton, UK
11.2021 - 08.2022
- Managed suppliers on cost and service level
- Managed inventory control
- Managed production administration
- Communicated with internal stakeholders in UK and NL
- SKU management and system housekeeping
- Coordinated incoming deliveries, sorting and distributing stock based on immediate requirements (MRP)
Customer Relationship Coordinator
Davies Turner & Co Ltd.
Hamble-Le-Rice, UK
05.2021 - 11.2021
- Booked transport shipments to and from the UK
- Dealt with high volume of emails and coordinated the requirements
- Managed data input and processing with frequent use of Microsoft Excel
- Kept customers informed of progress on their orders, dealt with queries and solved problems
- Managed production and processing of invoices
- Business customer relationship management of shipments
Customer Service Assistant
Barclays Bank Plc
Southampton, UK
08.2020 - 05.2021
- Fixed term contract responsible for front of Branch customer service, assisting customers with day-to-day banking requirements
Customer Service and Sales Executive
Impact
Romsey, UK
03.2020 - 06.2020
- Responsible for customer orders and queries for the pharmaceutical sector
Customer Service Assistant
J Sainsbury’s
Christchurch, UK
11.2015 - 03.2020
- Multiskilled across all departments
- Undertook team leader training and acted as team rep in business improvement forums
Education
Some College (No Degree) - Supply Chain Practitioner (Level 3)
The Apprenticeship College
Online 05.2022 - 11.2023
Some College (No Degree) - 7 GCSE's, Grades A-C
Highcliffe School
Highcliffe, Dorset, BH23 4QD 09.2009 - 06.2014
Skills
Leadership
- Led our most successful volume peak to date (Mother’s Day 2024)
- Led a strategic improvement project to re-design operations layout to create greater packing capacity and business growth
Technical
- Adept in Continuous Improvement and Change Management methodologies (Lean Sigma, Root Cause Analysis)
- Proficient in Microsoft Office and our ERP system (SAP), and business applications (Excel, QLIK, MRP and forecasting tools)
- Developed a new trolley balance system to manage inventory accuracy in the UK and Holland
Organisation
- Collaborative, well organised and self-disciplined in my approach to tasks
- Plan effectively and work well under pressure to meet tight deadlines
- Identify and actively lead on continuous improvement projects
- Encourage a continuous improvement culture
Communication
- Good interpersonal skills and communicate effectively with all internal and external stakeholders
- Lead on departmental communication to ensure best practice and cross functional working
Team Player
- Value colleagues and work well, collaboratively as part of a team
- Motivate and support teams and stakeholders to deliver common strategic goals
- Train and mentor new joiners and junior team members
Hobbies & Interests
- I have an appetite for adventure and love to travel and explore different countries and cultures.
- I enjoy the outdoors and love hiking and cycling around the UK.
- Actively learning the Spanish language.
- I currently hold the position of Elm Court Director, representing the tenants and leaseholders, for the building. Liaising with Freeholders and the service management company.
References
References available upon request.
Timeline
eCommerce Operations Lead (Promotion)
Double H Nurseries Ltd.
12.2023 - 02.2025
Transport Planner & Ops Support (Promotion)
Double H Nurseries Ltd.
08.2022 - 12.2023
Some College (No Degree) - Supply Chain Practitioner (Level 3)
The Apprenticeship College
05.2022 - 11.2023
Supply Chain Planner
Double H Nurseries Ltd.
11.2021 - 08.2022
Customer Relationship Coordinator
Davies Turner & Co Ltd.
05.2021 - 11.2021
Customer Service Assistant
Barclays Bank Plc
08.2020 - 05.2021
Customer Service and Sales Executive
Impact
03.2020 - 06.2020
Customer Service Assistant
J Sainsbury’s
11.2015 - 03.2020
Some College (No Degree) - 7 GCSE's, Grades A-C
Highcliffe School
09.2009 - 06.2014
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