Rhiannon Burnett
Caerphilly,Caerphilly County Borough
Summary
A highly adaptable and reliable professional with a strong enthusiasm for learning new skills and working within a team setting. Demonstrates excellent communication and public relations abilities, complemented by a trustworthy and honest nature. Known for punctuality and flexibility, consistently delivering results in diverse situations. Committed to leveraging these strengths to contribute effectively in dynamic environments while pursuing opportunities for growth and development.
Overview
2020
2020
years of professional experience
8
8
years of post-secondary education
Work history
CEA Bookmaker
William Hill
08.2014 - 01.2020
- Customer Experience Assistant at William Hill, 2014-2020. Here I welcomed people to the vast world of betting, delivering an outstanding betting experience and a great understanding of different ways to give the customer what it is they were looking for. I have developed my customer service skills impeccably since being someone that people look to for advice and help especially when it comes to their money and their expectations of making a profitable return. I have an extensive skill of using mathematics in different forms, manually settling mathematical fractions and divisions, also constantly learning the uses of many ranges of unusual technical equipment. I was often entrusted as Duty manager in my role here where cash handling large amounts of money & using a safe/insert were within my role of responsibility, paying out and receiving such money within a private and respectful manner, also securely depositing considerable amounts of money in a bank, making me highly confident in managing the business by myself.
Serving Assistant
Conti's fish bar
Newbridge
03.2017 - 10.2018
- Prioritise customer satisfaction by delivering high-quality food at the correct serving temperature while efficiently handling pressure in a popular establishment, all whilst working as a key team member.
Self Employed Events Organiser
Myself
- Promoted and organised numerous dance events for reputable clubs and DJs within dance music industry.
Managed two personal events, focusing on cash handling and budget management to achieve profits.
Met strict deadlines while ensuring compliance with specified criteria.
Developed extensive customer service and public relations skills throughout experience.
Equine stable & yard manager
local equine yard
- Managed entire equine yard operations, ensuring optimal animal welfare and exercise routines.
Conducted weekly stock assessments to maintain adequate supplies for animals.
Maintained cleanliness of stables and kennels to promote hygienic conditions.
Addressed daily challenges, consistently striving for superior outcomes.
Dog Sitter/Cat Sitter/Animal Care Giver
Self employed
- Developed a reputable pet care service on Pawshake, allowing clients to find bespoke solutions.
Cultivated a network of regular clients who referred new customers based on satisfaction.
Enhanced business growth through excellent references and word-of-mouth endorsements.
Provided flexible animal care services as required, catering to diverse client preferences.
Store Assistant
Nisa Store
- Provided exceptional customer service by assisting and serving customers efficiently.
Managed stock control to optimise inventory levels and reduce wastage.
Maintained hygiene standards throughout the store to ensure a clean environment.
Handled cash transactions accurately and securely.
Dog Grooming Assistant
Poppy's Place
- Enhanced customer service abilities by engaging with clients during grooming sessions.
Managed cash handling responsibilities, ensuring financial accuracy.
Performed bathing and grooming of canines, using appropriate drying methods for diverse fur types.
Upheld a hygienic environment for both animals and team members.
Delivered comprehensive care for canines and felines as part of role at Poppy's Place.
Received summer job offer following productive work experience.
Education
Diploma of Higher Education - Health and Social Care
The Open University
10.2022 - 05.2023
Diploma of Higher Education - Business and Management
The Open University
10.2023 - 05.2024
National Diploma - Performing Arts
Coleg Gwent
Newport 09.2005 - 06.2007
GCSEs - GCSE's
Newbridge Comprehensive School
09.2000 - 06.2005
Skills
- Excellent communication and public relations
- Key team player
- Highly Adaptable to any situation
- Flexible
- Honest
- Reliable
- Punctual
- Trustworthy
- Strong enthusiasm to learn new skills
Custom
- Excellent communication and public relations
- Highly adaptable to any situation
- Flexible
- Honest, reliable and punctual
- Trustworthy
- Strong enthusiasm to learn new skills
Affiliations
- Horse Riding
- Gym
- Music
- Walking in nature
Timeline
Diploma of Higher Education - Business and Management
The Open University
10.2023 - 05.2024
Diploma of Higher Education - Health and Social Care
The Open University
10.2022 - 05.2023
Serving Assistant
Conti's fish bar
03.2017 - 10.2018
CEA Bookmaker
William Hill
08.2014 - 01.2020
National Diploma - Performing Arts
Coleg Gwent
09.2005 - 06.2007
GCSEs - GCSE's
Newbridge Comprehensive School
09.2000 - 06.2005
Self Employed Events Organiser
Myself
Equine stable & yard manager
local equine yard
Dog Sitter/Cat Sitter/Animal Care Giver
Self employed
Store Assistant
Nisa Store
Dog Grooming Assistant
Poppy's Place
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