Rhiannon Blair
Hornchurch,Greater London
Summary
Customer-focused professional dedicated to maintaining high standards of cleanliness and satisfaction. Strong communication and collaboration skills enable proactive identification of client needs. Time management and professional phone etiquette contribute to a consistently high level of professionalism. Adaptable and committed to exceeding service expectations in dynamic environments.
Overview
3
3
years of professional experience
Work History
Hostess
TGI Fridays
Thurrock, Essex
07.2024 - 02.2026
- Escorted guests to tables and provided menu information, enhancing guest experience for 70+ customers daily.
- Managed reservations and seating arrangements, ensuring seamless operations and timely guest service.
- Assessed table occupancy and guest flow effectively, managing unexpected patron increases smoothly.
- Coordinated table arrangements and clean-up, contributing to a pleasant dining environment.
- Delivered exceptional customer service over the phone, achieving high accuracy in taking reservation details.
Waitress
Kyces Kitchen
Upminster, Havering
05.2025 - 07.2025
- Greeted and seated guests promptly to create a welcoming atmosphere and set positive tone for their dining experience.
- Improved customer satisfaction by providing efficient and friendly service.
- Delivered meals swiftly, contributing to a positive dining experience for guests.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Managed reservations system to maintain smooth restaurant operations and enhance guest experience.
- Executed cleaning practices in dining area to ensure compliance with health regulations and promote a safe environment.
Work Experience
Caff Dalucci (BUA Cromwell Hospital)
Greater London
08.2023 - 09.2023
- Liaised with customers and staff to maintain operational flow and address any issues.
- Ensured the café was fully stocked and checked that all products were fresh and in date.
- Maintained hygiene and cleanliness within the customer area.
- Learned and applied new skills to fulfil requested tasks efficiently.
Education
A-Levels - Fashion design
Fashion Retail Academy
London01-2028
GCSEs -
The Brittons Academy
Rainham, Havering05-2024
Skills
- Reservation management
- Hygiene compliance
- Customer satisfaction emphasis
- Anticipating client needs
- Time management
- Collaborative teamwork
- Communication proficiency
- Reliability and dependability
- Hospitality etiquette
Timeline
Waitress
Kyces Kitchen
05.2025 - 07.2025
Hostess
TGI Fridays
07.2024 - 02.2026
Work Experience
Caff Dalucci (BUA Cromwell Hospital)
08.2023 - 09.2023
A-Levels - Fashion design
Fashion Retail Academy
GCSEs -
The Brittons Academy