Rhianna Murphy
Glasgow
Summary
Offering strong communication, time management, and organisational skills. Knowledgeable about customer service and teamwork, with hands-on experience in fast-paced environments. Ready to use and develop problem-solving, adaptability, and interpersonal skills in any job role.
Overview
9
9
years of professional experience
Work history
Maternity work gap
N/A
2024.01 - Current
- Looking to return to work after having a baby in 2024.
Customer service agent
Wheatley Group
2023.09 - 2024.01
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
- Handled over 50 calls per day.
- Handled difficult situations calmly, delivered positive outcomes under pressure.
- Maintained high standards of professionalism whilst dealing with complex situations.
- Adhered strictly to regulatory guidelines during customer interactions, maintained brand reputation.
Phlebotomist
NHS GGC
2023.02 - 2023.09
- Organised daily schedule efficiently, prioritising urgent samples.
- Showcased exceptional attention to detail whilst handling delicate specimens.
- Improved patient comfort by employing gentle venipuncture techniques.
- Adhered strictly to guidelines for biohazardous waste disposal, reducing risk of infection spread.
- Used advanced knowledge of vein locations for efficient blood collection.
Bartender/Events staff
Graces Irish Sports Bar
2022.05 - 2023.05
- Bartending and Mixology
- Working under pressure during busy periods such as game days serving over 200 customers on rotation.
- Running food and drinks, doing table service and booth package hosting.
- Working events in function suite.
- Working in newly opened café brunch bar serving cocktails, brunches, making coffees and hosting events.
- Working club nights in function suite doing bottle service.
- Resolved customer complaints promptly to maintain good relationships.
Phlebotomist
NHS England
2021.12 - 2022.04
- Prepared patients for procedure by explaining process thoroughly.
- Adhered strictly to guidelines for biohazardous waste disposal, reducing risk of infection spread.
- Achieved quick turnaround times by swiftly processing samples after collection.
- Collaborated closely with medical team for seamless patient care.
- Enhanced laboratory efficiency with prompt and accurate sample labelling.
- Collected blood samples, selecting appropriate vacutainer tubes, syringes and needles for collection.
Healthcare support worker
NHS GGC
2020.12 - 2021.12
- Practised infection control standards to maintain patient health and safety.
- Provided companionship and emotional support to distressed or lonely residents.
- Assisted in administering medication as per instructions from qualified professionals, ensuring correct dosage and timing are followed.
- Communicated sensitively with patients whilst respecting privacy and dignity at all times.
- Monitored vital signs of patients under supervision of registered nurse, ensuring well-being.
Personal Assistant/Administrator
LD Plumbing & Heating
2020.04 - 2021.10
- Filed documents systematically which increased ease of access when needed.
- Liaised with clients and stakeholders for effective relationship management.
- Managed correspondence, reduced response time by ensuring timely replies.
- Resolved administrative issues promptly, minimised downtime in operations.
- Organised meetings, improved communication within the team.
Domestic Assistant
Covid-19 Support Worker
2020.05 - 2020.12
- Demonstrated exceptional organisational skills in scheduling housekeeping tasks effectively.
- Ensured cleanliness by regularly dusting, sweeping and mopping all rooms.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Complaints Handler / Credit Controller / Administrative Assistant
1st Central Insurance
2016.11 - 2018.12
- Typing up bespoke final response letters to the customers.
- Handling over 100 inbound and outbound calls per day.
- Using multiple in-house systems and IT packages.
- Negotiated with customers diplomatically to reach mutually agreeable solutions.
- Tracked all unresolved complaints, ensuring they were addressed at the earliest convenience.
- Upheld high standards of customer service whilst dealing with challenging situations and individuals.
- Negotiated repayment arrangements, improving cash flow in the process.
Customer Service Host
Gala Bingo
2016.09 - 2016.12
- Provided friendly and welcoming atmosphere with excellent communication skills.
- Promoted new products or special offers to increase sales revenue.
- Handled cash register duties proficiently, reducing discrepancies at end of shift.
- Facilitated smooth transactions using various payment methods, ensuring accuracy at all times.
- Supervised reception duties resulting in a smooth front-desk operation.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
Education
High School Diploma - English
Springburn Academy
Glasgow05.2014
High School Diploma - Mathematics
Springburn Academy
Glasgow05.2014
High School Diploma - Biology
Springburn Academy
Glasgow05.2014
High School Diploma - Chemistry
Springburn Academy
Glasgow05.2014
High School Diploma - Information Technology & Business Studies
Springburn Academy
Glasgow05.2014
High School Diploma - Modern Languages - Spanish
Springburn Academy
Glasgow04.2014
High School Diploma - Art & Design
Springburn Academy
Glasgow05.2014
Skills
- Effective written and verbal communication
- Problem Solving
- Adaptability
- Interpersonal Skills
- Time Management
- Work Ethic & Reliability
- Organisational Skills
- Critical Thinking
References
Available upon hiring stage.
Timeline
Maternity work gap
N/A
2024.01 - Current
Customer service agent
Wheatley Group
2023.09 - 2024.01
Phlebotomist
NHS GGC
2023.02 - 2023.09
Bartender/Events staff
Graces Irish Sports Bar
2022.05 - 2023.05
Phlebotomist
NHS England
2021.12 - 2022.04
Healthcare support worker
NHS GGC
2020.12 - 2021.12
Domestic Assistant
Covid-19 Support Worker
2020.05 - 2020.12
Personal Assistant/Administrator
LD Plumbing & Heating
2020.04 - 2021.10
Complaints Handler / Credit Controller / Administrative Assistant
1st Central Insurance
2016.11 - 2018.12
Customer Service Host
Gala Bingo
2016.09 - 2016.12
High School Diploma - Mathematics
Springburn Academy
High School Diploma - Biology
Springburn Academy
High School Diploma - Chemistry
Springburn Academy
High School Diploma - Information Technology & Business Studies
Springburn Academy
High School Diploma - Modern Languages - Spanish
Springburn Academy
High School Diploma - Art & Design
Springburn Academy
High School Diploma - English
Springburn Academy