Rhianna Day
Summary
I am a reliable Office Manager/Administrator with over 20 years of experience in coordinating events and logistics, managing staff travel arrangements, managing diaries and running a busy office.
I am a friendly and confident individual, able to respond efficiently to various situations in a calm and mature manner. I enjoy working within a team environment but work equally well on my own initiative. I take pride in my appearance and am presentable and approachable at all times.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work history
Office Manager
Akamai Technologies
2016.08 - 2023.08
- Conducted risk assessments to reach regulatory compliance and promote staff health and safety.
- Negotiated with vendors to minimise costs and improve service delivery.
- Supervised senior management with daily office operations, coordinating meetings and other tasks as requested..
- Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity and implementing modifications to eliminate operational bottlenecks.
- Called maintenance team to perform repairs and inspections on office equipment.
- Received, sorted and distributed incoming mail.
- Prepared, reviewed and submitted team expense reports.
- Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members..
- Assisted with the planning and implementation of a variety of events including work anniversary's and Christmas celebrations, ensuring smooth operations through booking venues and ordering catering.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Typed and proofread documents produced by other staff members.
- Made travel arrangements and booked accommodation for staff members.
- Arranged supplies, documents and spaces for meetings.
- Partnered with management to implement processes and complete special projects.
Team Assistant/Receptionist
Mitsui Sumitomo Insurance, LM
2014.06 - 2016.06
- Greeting all visitors to reception in a professional and courteous manner
- Managing the busy switchboard
- Responding to day to day queries internally and externally in person and via email
- Complex travel bookings for entire company and senior members of staff
- Organising training courses and conferences
- Complex diary management
- Typing letters and memos on behalf of the facilities team
- Covering the PA's when they are on leave, gaining full access to the exec's diaries, taking calls and rearranging meetings
- Processing invoices on Agresso
- Manage access to guest Wi-Fi network
- Taking minutes in meetings for the facilities team
- Supporting my manager with general admin
- Organise taxi and car bookings
- Carry out health and safety inductions for new starters
- Order business cards for all staff
- Updating the staff directory
- Manage security systems/access cards for all staff
- Supervising post room assistant when required
- Building a good relationship with colleagues and guests at all levels
- Logging and overseeing maintenance issues
- Remaining calm and professional in a highly pressurised environment
- While working here I completed my Introduction to Insurance level one exam in order to gain a better understanding of the business.
Administrator
BupaWellbeing Centre
2012.01 - 2013.12
- Welcoming clients at the reception desk
- Answering all incoming calls in a warm, confident manor
- Overseeing the preparation of treatment rooms
- Managing the diary for all treatment room's
- Booking dental appointments and setting up treatment plans
- Travel bookings
- Booking GP, Physio and Health Assessment appointments
- Liaising with managers, practitioners and Doctor's
- Administration and Medical Secretary duties
- Typing letters
- Inputting data onto various spread sheets
- Running monthly reports from excel data regarding turnaround time for medical reports being sent out
- Booking couriers and liaising with London Bridge hospital regarding customer referrals
- Providing all customers with excellent, world class customer service at all times.
Admin Assistant
Exact Mining Services Head Office Adelaide
2010.11 - 2011.12
- Answering and screening all calls, managing the busy switchboard
- Sorting daily mail for entire company
- Sorting all faxes and emails for the accounts and recruitment teams
- Filing, checking statements and chasing invoices for accounts
- Meeting and greeting all visitors
- Administration for the back office department
- Booking couriers and taxi's
- Sorting recruitment papers for new candidates and answering recruitment enquires
- Remaining calm and collective in a very busy working environment
Receptionist
Women and Health
London
2010.01 - 2010.12
- Opening and preparing the centre in the morning
- Providing a warm welcome at reception and managing the appointment booking service
- Developing and maintaining the database
- Registering all new members and updating existing members details
- Organising events including information days and workshops
- Promoting the charities services to the borough of Camden
- Leasing with Camden council
- Ordering healthy snacks for the centre
- Assisting in managing the Complementary and Alternative Medicine (CAM) service
- Producing information and publicity
- Answering the telephone and directing calls
- Compiling application forms and helping to find new voluntary and paid staff
- Ensuring a very busy charity ran smoothly every day
Complaints Administrator
Homes for Islington
2007.11 - 2008.12
- Homes for Islington works in partnership with Islington Council
- My duties included:
- Investigating and helping to resolve formal complaints at stages 1, 2, 3, Ombudsmen and members enquiries whilst adhering to Islington council's formal complaints procedure
- Allocating complaints to the appropriate officers
- Maintaining the follow on spreadsheet listing all outstanding work to be inspected and checked
- Preparing Cheques and payments for Compensation
- Running a daily complaints report and distributing to relevant persons for actions
- Keeping record on excel of the amount of monthly complaints coming in at different stage's and forming charts to display the information clearly
- Co-ordinating weekly complaints meetings
- Ensuring all correspondence related to complaints was recorded
- Preparing acknowledgement and response letters
- Dealing with tenants and lease holders over the phone
- Chasing up outstanding complaints
- While working here I was sent on an Excel training course and used Excel at a more advanced level
- For 3 weeks I covered another colleague as PA to the Head of Repairs.
Video Identification Officer
Metropolitan Police Service
2005.01 - 2007.11
- Based within an Identification Suite my main duties were filming suspects and compiling video identification parades which were later to be shown to witnesses by myself or a colleague
- I also spent a great deal of time looking after witnesses and victims of crime and providing a high level of customer service
- I was responsible for:
- Administration and maintenance of highly confidential files
- Booking appointments and updating the office diary
- Running front of house reception area, meeting all members of the public including solicitors and police officers
- Arranging the ID parades
- Filming suspects and forming ID parades
- Showing ID parades to witnesses and victims of crime
- Extensive client liaison both over the phone, via email and fax, often dealing with very difficult or stressed members of the public, solicitors and high ranking police officers
- Use of the in-house database, word and excel on a daily basis to produce correspondence, file entries, and compose letters and faxes
- Pixelating scars and distinctive marks
- Ensuring a very busy office ran smoothly and stress free at all times
- A good telephone manner, excellent communication skills and organisation were essential to this role as well as having a high degree of confidentiality at all times.
Education
GCSEs -
Edmonton County School
1997.09 - 2002.09
Skills
- Professional ethics
- Excellent communication skills
- Event coordination
- Decision making and organisation
- Administrative support
- Office management
- Facilities management
- Travel itinerary management
- Friendly & approachable
- Sensitive & sympathetic
- Excellent computer skills
- Fast learner
- Multi-tasking ability
Interests
I have a keen interest in health and fitness and am a member of my local gym. I enjoy experimenting with new foods while entertaining my friends and family. I enjoy dance and drama and have performed in amateur productions in the past. I also love to travel.
Timeline
Office Manager
Akamai Technologies
2016.08 - 2023.08
Team Assistant/Receptionist
Mitsui Sumitomo Insurance, LM
2014.06 - 2016.06
Administrator
BupaWellbeing Centre
2012.01 - 2013.12
Admin Assistant
Exact Mining Services Head Office Adelaide
2010.11 - 2011.12
Receptionist
Women and Health
2010.01 - 2010.12
Complaints Administrator
Homes for Islington
2007.11 - 2008.12
Video Identification Officer
Metropolitan Police Service
2005.01 - 2007.11
GCSEs -
Edmonton County School
1997.09 - 2002.09