Rhianna Conway
Cookham,Windsor and Maidenhead
Summary
A detail-oriented professional with comprehensive expertise in product backlog management and project management software, demonstrating proficiency in Jira, Confluence, and BPMN tools. Skilled in requirement gathering and relationship management, with a strong emphasis on empathy in business and organisational awareness.
I have successfully completed 4 BCS modules, showcasing a commitment to continuous learning and development. My career aspirations include leveraging and improving design and analytical skills to enhance collaborative processes and deliver impactful solutions.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work history
Business Analyst
Triad Plc
Milton Keynes
2021.09 - 2026.02
Produced requirements documentation and presentations for large-scale public-sector projects.
Assessed stakeholder needs to inform project development.
Facilitated communication between clients and development teams to deliver efficient solutions.
Balanced policy intent, user needs, and delivery constraints to deliver successful projects within Government adhering to GDS Framework.
Created and hosted ‘The Triad Challenge' - an opportunity for students to attend our offices and partake in a simulated project delivery challenge - 3 of which have been successful hires.
Owner
Scamp's Pet Boutique
2020.09 - 2023.05
Launched my online pet business in 2020, named after my dog Scamp.
Handled comprehensive responsibilities from advertising to shipping and sourcing.
Achieved local success by exhibiting at dog shows, raising money for charity and attracting clientele.
Business Analyst
Cummins Inc
Daventry, Northamptonshire
2020.08 - 2021.08
Oversaw ticket queue management, leading to improved workflow efficiency.
Performed data analysis consistently for tracking and reducing costs.
Engaged with Cisco Call Manager and Zoom Phone for streamlined communications.
Collaborated with clients and suppliers on various projects to achieve objectives.
Intern
Barclaycard
Northampton, Northamptonshire
2021.02 - 2021.02
An opportunity for students to showcase their software engineering skills. Students had to create and present to Barclaycard executives, a working solution to a client problem. I both participated and led in the challenge both times I attended through university.
Social Media Marketer
Rhyen Jordan Estate Agents
Milton Keynes
2020.02 - 2020.08
Oversaw upkeep of social media and website, promoting brand visibility.
Facilitated drafting of tenancy agreements for seamless transactions.
Conducted viewings to develop client interaction capabilities.
Customer Advisor
EE
Northampton, Northamptonshire
2017.11 - 2020.02
Provided expert advice to customers regarding a range of products and inquiries.
Engaged in continuous learning about telecom systems and essential concepts.
Facilitated ongoing training to ensure staff remained knowledgeable about product updates and customer needs.
Customer Assistant
Tesco
Amersham, Buckinghamshire
2017.11 - 2020.02
Ensured correct packaging and selection of high-quality substitutes for home delivery items.
Managed checkout operations, providing efficient service to customers.
Supported customers in their shopping journeys to optimise satisfaction.
Education
Bsc - Mobile Computing
University of Northampton
A-Levels -
Chalfonts Community College
09/2015 - 2017.05
Skills
- 4/4 BCS modules completed
- Product backlog management
- Jira and confluence proficiency
- BPMN tool use
- Empathy in business
- Relationship management
- Project management software
- Requirement gathering
- MURAL proficient
Affiliations
- Dance
- Digital illustration
- Sewing
Certification
BCS - Foundation in Business Analysis
BCS - Modelling Business Processes
BCS - Practitioner Certificate in Business Analysis
BCS - Requirements Engineering
References
References available upon request.
Extra Curricular Activities
Hosted a fundraiser for Battersea Cats & Dogs Home in memory of my amazing mother June.
Hosted two local charity dog shows which raised over £1400 for an animal shelter based in Rugby.
Timeline
Business Analyst
Triad Plc
2021.09 - 2026.02
Intern
Barclaycard
2021.02 - 2021.02
Owner
Scamp's Pet Boutique
2020.09 - 2023.05
Business Analyst
Cummins Inc
2020.08 - 2021.08
Social Media Marketer
Rhyen Jordan Estate Agents
2020.02 - 2020.08
Customer Advisor
EE
2017.11 - 2020.02
Customer Assistant
Tesco
2017.11 - 2020.02
Bsc - Mobile Computing
University of Northampton
A-Levels -
Chalfonts Community College
09/2015 - 2017.05