Rhian Thomas
Plymouth,Devon
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Property manager
Countrywide
Plymouth, Devon
09.2024 - Current
- Efficiently managed tenant move-ins to ensure smooth transitions.
- Resolved complaints promptly, enhancing tenant satisfaction.
- Provided tenants with legally required documentation regarding deposit protection schemes.
- Delivered end-of-tenancy inspection reports to both landlords and tenants.
- Negotiated proposed deductions for dilapidations or arrears with landlords and tenants.
- Gathered evidence for deposit disputes to support claims.
Complex care support worker
Dunedin complex care
Plymouth, Devon
11.2023 - 09.2024
- Managed complex care plans, achieving optimal health outcomes for patients.
- Monitored vital signs regularly, prompting immediate medical intervention when necessary.
- Kept accurate records of patient's progress, aiding in monitoring effectiveness of care plan .
- Coordinated with healthcare professionals for comprehensive patient care.
- Administered prescribed medication to ensure timely treatment.
- Delivered high-quality care for increased patient satisfaction.
Theatre assistant
University Hospitals Plymouth NHS Trust
Plymouth, Devon
08.2023 - 11.2023
- Enhanced patient safety with thorough pre-operative preparations.
- Maintained comprehensive records of surgeries performed, aiding future treatments.
- Reviewed patient files and records to identify allergies, medical concerns, medications and immunisation statuses.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
Support worker
Nightingale healthcare solutions
Plymouth, Devon
01.2022 - 09.2023
- Participated in regular team meetings, enhancing quality of care provided.
- Supported daily living skills training which increased client self-sufficiency.
- Prepared nutritious meals that met special dietary needs of clients.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Administered medication according to schedule, promoting optimal health outcomes.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Helped achieve patient independence through guided tasks and activities.
Call centre agent
EE
Plymouth, Devon
11.2020 - 01.2022
- Documented all phone interactions for record keeping and quality control purposes.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
NHS call handler
Sitel UK
Plymouth, Devon
03.2020 - 06.2020
- Maintained confidentiality of patient records in compliance with NHS regulations.
- Facilitated efficient resource allocation by distinguishing between urgent and non-urgent cases appropriately.
- Utilised specialised software to input caller details for record-keeping purposes accurately.
- Collaborated effectively with team members to handle complex situations.
Pharmacist assistant
Well Pharmacy
Plymouth, Devon
08.2018 - 03.2020
- Prepared pharmaceutical's under the guidance of senior pharmacist, resulting in accurate medication preparation.
- Maintained clean and organised pharmacy areas for a safe working environment.
- Enhanced customer satisfaction by providing professional and friendly service.
- Assisted in the training of new staff members resulting in efficient team performance.
- Maintained patient confidentiality adhering to data protection regulations.
Education
GCSEs -
Ivybridge community college
Ivybridge, Devon 09.2013 - 06.2018
Diploma of Higher Education -
City college plymouth
Plymouth 09.2018 - 06.2020
Certification
Full drivers license.
Timeline
Property manager
Countrywide
09.2024 - Current
Complex care support worker
Dunedin complex care
11.2023 - 09.2024
Theatre assistant
University Hospitals Plymouth NHS Trust
08.2023 - 11.2023
Support worker
Nightingale healthcare solutions
01.2022 - 09.2023
Call centre agent
EE
11.2020 - 01.2022
NHS call handler
Sitel UK
03.2020 - 06.2020
Diploma of Higher Education -
City college plymouth
09.2018 - 06.2020
Pharmacist assistant
Well Pharmacy
08.2018 - 03.2020
GCSEs -
Ivybridge community college
09.2013 - 06.2018