Summary
Overview
Work History
Education
References
Achievements
Skills
Hobbies
Timeline
Generic

Rhian Kohn

Bristol,Bristol

Summary

Knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets.

Overview

5
5
years of professional experience

Work History

Account manager

Nomensa - Digital Services Agency
Bristol
03.2024 - Current
  • Strategic Account Planning: Crafted detailed account plans identifying growth areas, transforming smaller opportunities into significant financial gains.
  • Stakeholder Relationship Building: Cultivated robust relationships with key stakeholders, ensuring seamless execution of activity calendars and business plans.
  • Compelling Presentations: Developed and delivered impactful presentations to internal and external stakeholders, effectively communicating findings and identifying lucrative business opportunities.
  • Customer Advocate: Acted as primary voice of customer within leadership team.
  • Team worker: Collaborated with skilled technicians to ensure projects met customer needs and desires.
  • Precise Reporting: Provided detailed reports to internal panels on resource requirements, costings and any potential risk.
  • Precision in Invoicing: Consistently produced accurate and timely invoice reports.
  • Innovative Customer Support: Utilized creative thinking to identify innovative ways to support customers, strengthening relationships and leading to larger, more profitable opportunities.
  • Primary Account Liaison: Served as main point of contact for accounts, efficiently handling complaints and adapting to changes in customer needs to maintain high levels of satisfaction.
  • Salesforce & HubSpot Utilization: Leveraged Salesforce and HubSpot for accurate information management and weekly financial reporting.
  • Consistent Target Achievement: Consistently met and exceeded monthly billing targets of £35,000.

UK Account Manager - FMCG

Natracare
Bristol
07.2022 - 02.2024
  • Comprehensive P&L Management: Oversaw P&L for 30 key accounts, ensuring financial health and achieving business objectives.
  • Effective Joint Business Planning: Developed and executed Joint Business Plans (JBP), resulting in 10% annual revenue increase.
  • Strategic and Collaborative Negotiations: Led negotiations for price increases, contract renewals, purchase of additional products and promotional discounts.
  • Regular Account Engagement: Conducted quarterly visits to key accounts strengthening relationships, presented new products, and oversaw promotional product plan launches.
  • Insight-Driven Promotional Strategies: Leveraged data insights creating profitable and innovative targeted promotional activities for all accounts.
  • Cross-Functional Marketing Collaboration: Partnered with marketing team to design promotional materials for digital and print media.
  • Enhanced Brand Visibility: Coordinated with media outlets for advertisements of new company announcements, enhancing brand visibility.
  • Efficient Complaint and Return Management: Handled customer complaints and returns efficiently, ensuring high levels of customer satisfaction.
  • Timely Supply Chain Coordination: Worked closely with warehouse team to ensure timely and complete order fulfillment.
  • Independent and Team-Oriented Account Management: Maintained independent ownership of accounts while collaborating with wider team to achieve overall success and meet targets.
  • Compelling Revenue Growth Presentations: Delivered compelling presentations to new and existing partners
  • Proactive Data Analysis for Business Growth: Utilised data analysis tools such as Excel and Google Analytics to identify target growth opportunities.

Account executive

Webgains - Affiliate Marketing Agency
Bristol
08.2021 - 07.2022
  • Redesigned B2B newsletter to optimize programs on mass scale, leading to substantial increase in clients overall success.
  • Utilized Power BI and industry knowledge to provide tailored information, optimizing programs upon clients' requests.
  • Provided technical knowledge to clients surrounding data analysis tools to identify growth opportunities.
  • Consulted and collaborated with clients to develop innovative and strategic proposals.
  • Documented sales, customer interactions, and concerns to generate updates for senior management.
  • Effectively communicated with clients, improving relationships and rapport.
  • Marketed and sold solutions and services to stakeholders across multiple levels, with focus on business development.
  • Set and monitored sales targets, identified potential customers through networking and outreach.

Psychological Wellbeing Practitioner

Oxford Mind
Oxford
03.2021 - 08.2021
  • Responsible for portfolio of 30 Patients.
  • Undertake patient-centred interviews and made accurate assessment of risk to self and others.
  • Educate and involve family members and others in treatment as necessary.
  • Hit weekly and monthly targets.
  • Established strong rapport with patience and family members to increase likelihood of treatment success.
  • Helped clients make informed decisions and follow individual treatment plans.
  • Developed relationships with multiple stakeholders.
  • Assisted clients to achieve personal and treatment-related goals.

Detention Custody Wellbeing Officer

SERCO
London
08.2020 - 03.2021
  • Understanding of anxiety and depression in primary care setting.
  • Keeping up to date records utilising IT Tools.
  • Observed and evaluated patients to detect changes in behaviour or abnormalities.
  • Met with 30 clients weekly.
  • Maintained confidentiality of clients' information.
  • Collaborated with other healthcare professionals to design treatment plans.

Learning Support Assistant - Mental wellbeing

Avanti Hall
Exeter
11.2019 - 02.2020
  • Provide practical assistance to teacher in meeting educational, social and personal welfare needs of pupil.
  • To ensure safe working environment for staff and pupils.
  • To contribute to facilitating children's access to learning, promoting inclusion, assessing and supporting achievement and monitoring progress towards individual/school objectives.
  • Assisted students with range of learning differences to achieve their full potential for independence.
  • Set up and successfully ran 'Building Brick' Classes to over 30 children.

Education

Bachelor of Science - Psychology

Cardiff Met University
Cardiff
07.2018

References

References available upon request.

Achievements

  • Natracare - Delivered a 15% increase in quarterly wholesale revenue by providing external staff training on products and up-selling
  • Natracare - Exceeded challenging national sales targets by 28% by building long-term customer relationships, analysing data and creating bespoke management plans to drive growth.
  • Natracare - Designed and delivered bespoke presentations and proposals securing 6 new accounts including Tesco, Planet Organic, Dundies Wholesale and more
  • Natracare - Won internal sunshine award being recognised for my positive attitude even in times of great challenge,
  • Nomensa - Built on existing client relationship leading to a 2 year renewal contract with DWP (gov body) worth £300,000
  • Nomensa - Successfully pitched too and won 2 new contracts from existing business worth a total of £80,000
  • Nomensa - Created engaging proposal upselling £10,000 extra work






Skills

Soft Skills

  • Customer Relationship Management
  • Cross-Functional Collaboration
  • Problem-Solving and Solution-Oriented Culture
  • Communication Skills
  • Developing Sales and Marketing Plans
  • Creating Advert and Campaign Briefs
  • Promotional Advertisement Campaigns

Hard Skills

  • Valid UK Driving License
  • Strategic Planning and Coordination
  • Agile Project Management of Teams
  • Sales and Business Development
  • International Account Management and Relationship Building

Technical Skills

  • Data Analysis and Insight (using Excel, Power BI & Salesforce)
  • Sales Targets Monitoring and Analysis (using Sage & Salesforce)
  • Market and Competitor Analysis
  • Creating Advert and Campaign Briefs

Hobbies

Camping

Hiking

Pottery

Running

Yoga

Volunteer Work (National Trust, WestBank)

Building Lego ;)


Timeline

Account manager

Nomensa - Digital Services Agency
03.2024 - Current

UK Account Manager - FMCG

Natracare
07.2022 - 02.2024

Account executive

Webgains - Affiliate Marketing Agency
08.2021 - 07.2022

Psychological Wellbeing Practitioner

Oxford Mind
03.2021 - 08.2021

Detention Custody Wellbeing Officer

SERCO
08.2020 - 03.2021

Learning Support Assistant - Mental wellbeing

Avanti Hall
11.2019 - 02.2020

Bachelor of Science - Psychology

Cardiff Met University

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