Summary
Overview
Work history
Skills
Accomplishments
Custom
Timeline
Generic
Rhia Ward

Rhia Ward

Bourne

Summary

A competent communicator with excellent interpersonal skills, demonstrating confidence as a leader and trainer. Possesses a sharp eye for discrepancies and is a fast learner, adept at conflict resolution and anticipation planning. Proven ability to manage multiple projects simultaneously under pressure with tight deadlines, including organising large events such as networking events and conferences.

Overview

7
7
years of professional experience

Work history

Support Executive

Trust My Travel (Qubotic Ltd)
Stamford
08.2024 - Current
  • Assisting travel providers with their application for onboarding. Updating the application forms where necessary.
  • Completing application form checks on ID, company structures and cross referencing all application details with the company accounts given.
  • Giving in depth inductions to new companies enrolled with our systems subscription. Teaching them how to use the system to take payments and allocate funds, work through their statements and conduct refunds.
  • Adapt the system to give each travel provider a unique setup with bespoke charges.
  • Resolve technical glitches with expertise, ensuring minimal downtime. Working with companies from different areas of the world to understand the issue they are having and help them to fix it.
  • Working flexibly to meet changing department needs for responsive, adaptive support.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Applied conflict management to stressed and concerned customers.

Customer Relationship Executive

Charles & Dean Finance
Stamford, Lincolnshire
11.2023 - 07.2024
  • Aid finance applications for Businesses and unique motor purchases.
  • Liaise between customers and lenders to compliantly have their finance applications paid out.
  • Working compliantly within GDPR guidelines; not breaching FCA regulations and laws.
  • Defining applicants needs and lenders requirements to make sure brokers have introduced the two based on the customers personal circumstances.
  • Build and maintain profitable relationships with key customers and dealerships.
  • Finding discrepancies between the material given from applicants and the lenders requirements and solving complex issues so that the finance application can progress.
  • Communicate between the broker, customer, lender and dealership. Keeping all updated in the application process.

Customer Relations

Listers Lexus and Toyota
01.2020 - 10.2024
  • Finding innovative ways to build customer retention rates.
  • Analysing customer data to find opportunities; grouping the relevant data with our campaign system.
  • Book appointments for the sales team, organising appointments around any current commitments they already have.
  • Find opportunities for new sales to implement further ways to satisfy our customers needs.

Personal Assistant

Kodali Enterprises. Kodali
01.2019 - 01.2020
  • Assisting with the recruitment of the businesses.
  • Minute taking in meetings with booking.com and potential investors.
  • Book overnight stays and flights as well as other travel arrangements.
  • Diary organising and problem solving. Dealing with complaints on behalf of the Managing Director.
  • Dealing with cash flow and raising any concerns between turnover and profit.
  • Oversee smooth workflow whilst the Managing Director was in meetings.

Universal Banker

HSBC
01.2018 - 01.2019
  • Completing Mortgage, Loan and bank account applications with customers.
  • Raising Fraud awareness and fraud applications with headquarters.
  • Overcoming any technical/online issues which could delay the customers online banking journey.
  • Perform over 10 sign ups to online banking per day.
  • Noticing signs of money laundering, trafficking and AML issues.

Skills

  • Competent Communicator with excellent interpersonal skills
  • Confident leader and trainer
  • Fast learner, with a sharp eye for discrepancies
  • Conflict resolution and anticipation planning
  • Ability to manage a number of projects simultaneously under pressure with tight deadlines
  • Experience organising large events such as Networking events and Conferences

Accomplishments

  • Police station accredited since 2018.
  • Counselling skills certified since 2020.
  • Documented and resolved a booking system error which was an ongoing issue for customers, contributing to a 30% increase in bookings.
  • Collaborated with team of 6 in event planning of the Toyota BZ4X launch.

Custom

Timeline

Support Executive

Trust My Travel (Qubotic Ltd)
08.2024 - Current

Customer Relationship Executive

Charles & Dean Finance
11.2023 - 07.2024

Customer Relations

Listers Lexus and Toyota
01.2020 - 10.2024

Personal Assistant

Kodali Enterprises. Kodali
01.2019 - 01.2020

Universal Banker

HSBC
01.2018 - 01.2019

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Rhia Ward