Summary
Overview
Work history
Education
Skills
Affiliations
Extra Curriculum
Timeline
Generic

Rhea Snow

Chelmsford,Essex

Summary

Dynamic and enthusiastic retail professional with a proven track record in customer service excellence and visual merchandising. Adept at managing returns, processing refunds and exchanges, and handling cash transactions with precision. Skilled in store opening and closing duties, shelving restocking, and maintaining effective communication with customers to enhance their shopping experience. Committed to leveraging expertise in till operations to drive store success while pursuing opportunities for career advancement within the retail sector.

Offering strong communication and customer service skills. Knowledgeable about sales procedures and maintaining clean, organised store environment. Ready to use and develop teamwork, problem-solving, and time management skills.

Overview

3
3
years of professional experience

Work history

Retail store assistant

TJ Morris Ltd
Chelmsford, Essex
06.2023 - Current
  • Worked as part of driven team to meet targets.
  • Replenished shelves frequently ensuring availability of products at all times.
  • Conducted cash handling duties, ensuring correct transactions.
  • Achieved customer satisfaction by providing excellent service.
  • Handled stock and inventory for smooth store operations.
  • Assisted customers in locating specific items to boost satisfaction.
  • Assisted customers with queries, leading to positive feedback.
  • Processed returns and exchanges efficiently, ensuring customer satisfaction.
  • Organised stock room effectively for easy accessibility of products.
  • Resolved customer complaints promptly, fostering loyalty and trust.
  • Managed till operations accurately to prevent discrepancies.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Inspected products for damages and expiry dates before processing refunds.
  • Accepted card, cash and cheque payments in POS register system.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Processed returned or exchanged items and provided refunds to customers.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Education

Dog Grooming Level 3 - Dog Grooming

Writtle College University
Writtle, Essex
09.2025 -

Dog Grooming Level 2 - Dog Lrooming

Writtle College University
Writtle, Essex
09.2024 - 06.2025

Animal Management Level 2 - Animal Management

Writtle College University
Writtle, Essex
09.2023 - 06.2024

Skills

  • Shelving restocking
  • Managing returns
  • Communication excellence
  • Cash handling
  • Visual merchandising
  • Customer Service
  • Refund and exchange processing
  • Store opening and closing duties
  • Outgoing and enthusiastic
  • Till and cash handling

Affiliations

  • I go to the gym very regularly. Up until recently I have been a member of a football team. I enjoy spending time building Lego Technic.

Extra Curriculum

I have previously been part of a gymnastics team called The Blue Falcons. 

We performed in a number of village summer fayres and primary schools summer fetes.

There were a couple of occasions where we travelled to Folkestone to perform as part of the Folkstone Festival of Remembrance. Team communication and team work, were required at a very high level to execute the moves performed.   


I currently as part of my college placement work at a dog groomers. This involves listening to customer requests and carrying out their requirements to a high standard. Through repetition and practice, I have been able to double my productivity when washing and grooming the dogs.

Timeline

Dog Grooming Level 3 - Dog Grooming

Writtle College University
09.2025 -

Dog Grooming Level 2 - Dog Lrooming

Writtle College University
09.2024 - 06.2025

Animal Management Level 2 - Animal Management

Writtle College University
09.2023 - 06.2024

Retail store assistant

TJ Morris Ltd
06.2023 - Current
Rhea Snow