Rhea James
Ross,Lancashire
Summary
I am an accomplished professional with expertise in policies and procedures development and implementation, alongside strategic workforce planning and process improvement. I am able to demonstrate proficiency in onboarding, training, development, and performance evaluation of staff, ensuring regulatory, legislative, and Health and Safety compliance. I am skilled in facility management and office administration with a strong focus on partnership working and promoting Diversity, Equality, and Inclusion awareness. I am committed to person-centred and project-centred planning to drive organisational success. I am now ready for a fresh challenge in a new sector and committed to continuous professional development.
Overview
11
11
years of professional experience
Work history
Registered Manager
Golden Future Care
Bolton, Greater Manchester
10.2024 - 05.2025
- Oversaw regulatory, legislative and H+S compliance.
- Managed office administration and staff oversight whilst meeting client needs.
- Formulated all HR documentation, company policies and procedures.
- Transferred documentary operations to an ERP system.
- Oversight of financial and operational processes.
- Established and maintained relationships with external stakeholders.
- Implemented quality control protocols for improved service delivery.
- Led team meetings, fostering open communication and collaboration.
- Conducted risk assessments to uphold safety standards.
- On-boarded, inducted, trained and supervised staff.
- Line managed staff members by monitoring KPIs, constructed workforce development plans and sourced appropriate training.
- Led external audits and inspections, action planning and implementing practice change based on recommendations.
Project Manager - New Residential Provision
Better Care For Future
Bury, Greater Manchester
03.2023 - 10.2024
- Developed comprehensive project plans for successful execution and delivery.
- Constructed all documentation and systems needed to meet regulatory, legislative and H+S compliance.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Promoted team collaboration for more innovative solutions in projects.
- Expedited issue resolution to minimise delays in project timelines.
- Managed budgets diligently, controlled unnecessary expenditure on projects.
- Implemented quality control measures, ensured adherence to standards.
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Planned staff and resources within business budgets for minimised expenditure.
- Implemented organisational policies for smooth service delivery.
Deputy Manager
Family Care Group
Wythenshawe, Manchester
09.2022 - 02.2023
- Conducted performance evaluations, enhancing individual employee development.
- Collaborated with the manager to achieve organisational goals.
- Enforced company policies for a safe and productive work environment.
- Streamlined administrative functions to enhance efficiency.
- Facilitated staff meetings, leading to improved collaboration.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Represented the provision at networking events.
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Coordinated hiring, recruitment and training strategies to build a successful team.
Team Leader
Crystal Care Solutions
Stockport, Greater Manchester
04.2021 - 07.2022
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
Level 3 SEND Teaching Assistant
Tameside Council
Ashton-Under-Lyne, Tameside
06.2014 - 04.2021
- Maintained up-to-date records of pupil progress, tracking individual development effectively.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Collaborated with teaching staff in organising school events, fostering community spirit.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Assisted in conducting assessments to determine student understanding of subjects.
- Developed and nurtured excellent relationships with students, parents and staff, enhancing positive learning environments.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Prepared classroom materials to facilitate efficient lessons.
Education
NVQ Level 5 - Leadership and Management
Access Skills
Vocational 04.2024 -
NVQ Level 3 - Health and Social Care
Highfields
Vocational 08.2022 - 08.2023
Bachelor of Arts - English Literature
Open University
Remote 09.2012 - 06.2015
Bachelor of Arts - Clothing Design and Technology
Manchester Metropolitan University
Manchester 09.2008 - 06.2012
Skills
- Policies and procedures development and implementation
- Onboarding, training, development and performance evaluation of staff
- Facility management and office administration
- Regulatory, legislative and Health and Safety compliance
- Partnership working
- Diversity, Equality and Inclusion awareness
- Person and project-centred planning
- Strategic workforce planning and process improvement
References
References available upon request.
Timeline
Registered Manager
Golden Future Care
10.2024 - 05.2025
NVQ Level 5 - Leadership and Management
Access Skills
04.2024 -
Project Manager - New Residential Provision
Better Care For Future
03.2023 - 10.2024
Deputy Manager
Family Care Group
09.2022 - 02.2023
NVQ Level 3 - Health and Social Care
Highfields
08.2022 - 08.2023
Team Leader
Crystal Care Solutions
04.2021 - 07.2022
Level 3 SEND Teaching Assistant
Tameside Council
06.2014 - 04.2021
Bachelor of Arts - English Literature
Open University
09.2012 - 06.2015
Bachelor of Arts - Clothing Design and Technology
Manchester Metropolitan University
09.2008 - 06.2012
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