Rhea Horsewood
Lincoln,Lincolnshire
Summary
Passionate Instructor dedicated to developing student abilities through tailored learning programmes. Plans and prioritises well to meet busy schedule demands. Communicates confidently and builds positive relationships to increase student engagement.
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in a timely manner.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Swimming Instructor and Business Manager
Dinky Dolphins Ltd
Lincoln, Lincolnshire
01.2018 - Current
- Observed swimmers abilities and gave tips on improving technique.
- Built positive relationships with staff and swimmers to develop productive lesson environments.
- Delivered fun, practical swimming programmes to meet class objectives.
- Identified individual strengths and weaknesses, adapting training programmes to suit.
- Positively adapt lessons to meet a variety of SEN requirements, build rapport and continuity
- Confidently dealt with all administration needs for the business managing 1500 swimmers.
- Create and pay invoices, insurances and ensure qualifications are up to date for teachers
- Worked closely with primary schools to book in and teach school swimming
- Work with Google Spreadsheets to organise classes and catch up lessons
Aqua Fit Instructor
Aqua Fit
Lincoln, Lincolnshire
06.2020 - Current
- Provided safe, caring and fun learning environment for students and participants.
- Personalised instruction and personal mentoring based on individual strengths and abilities.
- Collaborated with fellow instructors on ways to improve instruction and better serve student needs.
- Cultivated strong relationships with course attendees to ensure satisfaction and learning.
- Successfully ran own business for three years with full classes
Bookkeeper
DRP Online Trading Limited
Lincoln, Lincolnshire
04.2020 - 12.2023
- Handled bank and balance sheet reconciliations to maintain accurate, up-to-date accounts.
- Posted financial data to appropriate accounts in automated accounting system.
- Verified accounting records, following up outstanding transactions.
- Maintained trial balance by reconciliation of general ledgers.
- Work closely with Kashflow
- Pay staff wages, PAYE, Nest Pension
- Any other administrative duties required
- Resolved discrepancies to balance books and maintain correct accounting records.
- Updated accounts with precision and accuracy to deliver reliable bookkeeping services.
- Collected and processed payments.
- Communicated with customers to identify and resolve outstanding payments.
Senior service advisor
Lincoln Audi JCT600
Lincoln, Lincolnshire
11.2009 - 01.2018
- Collaborated with service technicians to order parts for customers.
- Registered customer information on database to maintain accurate records.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Booked appointments and managed vehicle drop-off pick-up.
- Responded to questions regarding service outcomes and resolved complaints.
- Maintaining positive customer relationships to ensure repeat business.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Oversaw workflow and schedule of dealership to entail smooth process.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Responded to customer requests with friendly, knowledgeable service and support.
- Upsold products and services to customers to complement orders.
Education
NVQ Level 2 - Teaching
03.2018 -
NVQ Level 2 -
03.2018 -
A-Levels - Business Studies
09.2006 - 06.2008
GCSEs - Engligh, Maths, Science, R.E, Spanish, Child Development
09.2001 - 06.2006
Skills
- Parent engagement strategies
- Confidentiality understanding
- Multi-line phone systems
- Administering payroll
- Office administration
- Database management
- Student progress monitoring
- Safeguarding
- Lesson planning
Timeline
Aqua Fit Instructor - Aqua Fit
06.2020 - Current
Bookkeeper - DRP Online Trading Limited
04.2020 - 12.2023
STA Level 2 Award in Teaching Swimming - NVQ Level 2, Teaching
03.2018 -
Baby & Preschool Teaching Swimming - NVQ Level 2,
03.2018 -
Swimming Instructor and Business Manager - Dinky Dolphins Ltd
01.2018 - Current
Senior service advisor - Lincoln Audi JCT600
11.2009 - 01.2018
Yarborough School - A-Levels, Business Studies
09.2006 - 06.2008
Lincoln Christs Hospital School - GCSEs, Engligh, Maths, Science, R.E, Spanish, Child Development
09.2001 - 06.2006
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