Summary
Overview
Work History
Education
Skills
Timeline
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Rhea Chance

Brent

Summary

A dedicated and accomplished Outreach Support professional with extensive experience in delivering exceptional customer service, care, and support to diverse communities. Proven ability to handle inquiries across multiple channels, resolve issues promptly, and deliver services with professionalism and courtesy. Experienced in managing difficult situations, fostering positive relationships, and upholding organizational policies and procedures. Proficient in office administration, data analysis, and performance reporting. Adaptable and team-oriented, with a strong commitment to continuous learning and professional development. Leveraging effective communication, organizational, and problem-solving skills to contribute to seamless operations within the Social Care sector. Compassionate support worker with a track record of developing bespoke support plans for vulnerable individuals, building rapport quickly to optimize assessments, interventions, and program outcomes.

Overview

12
12
years of professional experience

Work History

Community home care worker

24/7 Assured Care Services
12.2022 - Current
  • Provided emotional support to clients, enhancing their mental wellbeing.
  • Managed medication schedules for accurate and timely administration.
  • Delivered basic nursing care to elderly residents, fostering comfort and health improvement.
  • Worked flexible hours including nights and weekends to provide 24 and 7 support for clients.
  • Respected cultural sensitivities whilst providing care services, promoting diversity awareness and inclusion.
  • Assisted clients in maintaining physical exercise routines to promote overall well-being.
  • Upheld strict confidentiality rules related to medical histories or health conditions of patients.
  • Ensured safety by monitoring home conditions regularly, preventing accidents and injuries.
  • Maintained detailed records of care plans to ensure continuity of care.
  • Communicated effectively with other healthcare professionals for comprehensive client care coordination.
  • Responded swiftly in emergency situations, ensuring immediate action was taken for client safety.

Marketing and sales executive

Aqua Blue Natural Bottled Water
01.2016 - 01.2018
  • Contributed valuable insights, ideas, and research findings to support the development of comprehensive marketing strategies, fostering innovation and data-driven decision-making.
  • Achieved seamless execution of marketing initiatives by setting schedules and coordinating efforts across multiple channels, collaborating with colleagues, sponsors, media representatives, and other professionals.
  • Provided exceptional customer service by addressing client inquiries and thoroughly explaining product and service benefits, fostering trust and building long-lasting relationships.
  • Conducted in-depth analyses of market trends, data, demographics, pricing strategies, and other relevant information, providing valuable insights to enhance marketing and sales performance continuously.
  • Prepared and presented regular performance reports to managers and executives, ensuring transparency, accountability, and data-driven decision-making at all levels.
  • Demonstrated unwavering commitment to upholding and adhering to company policies and procedures, promoting a culture of compliance and professionalism.
  • Adapted marketing approaches based on cultural sensitivities during international campaigns.
  • Developed marketing plans to increase product awareness.
  • Facilitated productive team meetings for improved workflow efficiency.
  • Coordinated promotional events, enhanced customer interactions.
  • Enhanced consumer relations with effective communication skills.
  • Established collaborative partnerships to expand business networks.
  • Monitored industry trends, ensured company's competitive edge in the market.
  • Reviewed client feedback and implemented changes to improve marketing campaign performance.
  • Built rapport with new and existing customers to boost client retention.
  • Kept clear, detailed customer records to maximise future sales opportunities.

Salesperson

The Grenada Breweries Ltd.
01.2014 - 01.2016

Promoted product sampling to increase customer engagement.

Ensured accurate inventory records.

Prepared comprehensive reports to support decision-making processes.

Education

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The Anglican High School

NVQ Level 2 - Administration

T.A. Marryshow Community College
St George's
10.2014

Skills

  • Customer Service Management
  • Cross-functional Collaborations
  • Problem-Solving
  • Conflict Resolution
  • Attention to Detail
  • Procedures and Policy Adherence
  • Time Management
  • Teamwork and Collaboration
  • Performance Reporting
  • Relationship Building
  • Adaptability and Flexibility
  • Community engagement
  • Caseload management

Timeline

Community home care worker

24/7 Assured Care Services
12.2022 - Current

Marketing and sales executive

Aqua Blue Natural Bottled Water
01.2016 - 01.2018

Salesperson

The Grenada Breweries Ltd.
01.2014 - 01.2016

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The Anglican High School

NVQ Level 2 - Administration

T.A. Marryshow Community College
Rhea Chance