Rhaveen Atwal
Nottingham
Summary
Highly skilled professional with expertise in CRM software and ticketing systems. Demonstrates excellent communication, time management, and organisational skills. Proven team member with fast typing abilities, patience under pressure, and resilience in stressful situations.
Overview
1
1
Certification
10
10
years of post-secondary education
10
10
years of professional experience
Work history
Head of Sales and Complaints
School of Awakening
London
04.2017 - 05.2020
- Managed small team to consistently achieve daily and monthly sales targets
- Resolved complaints and ensured high level of customer service
- Liaised with clientele on products, updated administrative platforms with confidential client data, and delivered sales training
- Used CRM systems to update client data confidentiality
- Facilitated enrolment conversions for various products and services.
- Speaking to clients in Canada, India and UK about services and courses
- Organised open evenings to enrol new students
- Worked within all departments of the school to liaise and verify information and communicate across teams
Customer service agent
Made.com
05.2016 - 02.2017
- Provided a high level of customer service for all Made.com customers
- Resolved customer dissatisfaction through timely responses to queries
- Addressed client queries related to product returns and purchases within customer services for returns and purchases for Made.com products
- Coordinated and addressed client ticket enquiries regarding furnishings and fitting dates
- Maintained customer database by updating relevant data
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
Enterprise business agent
WorldPay
05.2015 - 03.2016
- Engaged with SME clients to assess current payment options versus desired solutions and explored expected returns.
- Called business clients to discuss current payment choices and provided insights on how Worldpay could enhance their operations.
- Participated in team meetings to strategise ways to improve customer returns within the department.
SME outbound agent
E-on
Annesley
01.2012 - 01.2012
- Resolved issues for business owners, fostering strong client relationships
- Communicated with business owners via phone and email
- Oversaw business accounts, maintaining up-to-date records and supporting client needs
- Managed billing and meter changes for business clients, ensuring accuracy and timely updates
- Participated in team training sessions to enhance skills
Sales Agent
Creative Fitness Marketing
01.2010 - 01.2010
- Established new client relationships across the UK by promoting gyms and fitness centres.
- Liaised with clients across the UK to enhance product visibility and drive sales.
- Secured new gym memberships through collaborative team efforts and individual initiatives.
- Achieved team and individual targets by collaborating with colleagues to enhance performance.
Education
BA Honours degree - Costume Interpretation for Film, TV and Stage
University of the Arts
London 01.2012 - 01.2015
Foundation studies - Art and Design
New College Nottingham
Nottingham 09.2009 - 05.2010
BND - Fashion & Clothing
New College Nottingham
Nottingham 09.2007 - 06.2009
GCSE’s - undefined
Djanogly City Academy
Nottingham 09.2002 - 06.2007
Skills
- CRM software management
- Data entry accuracy
- Ticketing system management
- Excellent communication skills
- Conflict resolution
- Time management
- Proven team member
- Patience under pressure
- Resilience in stressful situations
Certification
- 2021 – Counselling level 3 diploma TQUK - Distinction
- 2022 – Certificate in mental health awareness for children and young adults
- 2025 - NCFE Cache level 3 diploma in teaching
References
- Ben, Eden-Davies, Manager at Listen Fundraising, Ben.Eden-Davies@opencreates.com, 0777999328, Listen Fundraising
- Jane, Gill, Senior teaching and learning consultant (Professional mentor), janegill@nottinghamcity.gov.uk, 07718220025
Hobbies and Interests
My interests include spending time with family, checking out the latest fitness classes as well as baking and sharing plenty with friends.
Timeline
Head of Sales and Complaints
School of Awakening
04.2017 - 05.2020
Customer service agent
Made.com
05.2016 - 02.2017
Enterprise business agent
WorldPay
05.2015 - 03.2016
BA Honours degree - Costume Interpretation for Film, TV and Stage
University of the Arts
01.2012 - 01.2015
SME outbound agent
E-on
01.2012 - 01.2012
Sales Agent
Creative Fitness Marketing
01.2010 - 01.2010
Foundation studies - Art and Design
New College Nottingham
09.2009 - 05.2010
BND - Fashion & Clothing
New College Nottingham
09.2007 - 06.2009
GCSE’s - undefined
Djanogly City Academy
09.2002 - 06.2007