Reymund Dahan
98a Friary Road, London
Summary
Retail professional with strong communication and customer service skills. Experienced in handling transactions, managing inventory, and maintaining store displays. Committed to creating a positive shopping environment and assisting customers with product selections.
Overview
9
9
years of professional experience
Work History
Retail Associate
Amazon Fresh
Holborn
10.2023 - 12.2025
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Resolved customer complaints with professionalism, providing satisfactory solutions to retain loyalty.
- Handled customer returns, refunds and exchanges at customer service desk.
- Handled returns and exchanges in compliance with store policies, maintaining customer satisfaction.
- Managed stock levels on the shop floor, replenishing merchandise to maintain store presentation.
- Conducted inventory checks regularly, identifying and reporting discrepancies to management.
Technical Support Representative
Everise Philippines
Taguig City, Philippines
07.2019 - 06.2021
- Provided technical assistance to customers via phone, email, and chat, resolving issues efficiently.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Provided clear and concise step-by-step technical support to guide clients.
- Maintained a high level of product knowledge to offer expert advice on technical queries.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
Technical Support Representative
VXI Philippines
Quezon City, Philippines
07.2016 - 03.2019
- Effectively communicate complex technical concepts in a clear and
concise manner, ensuring customers understood troubleshooting steps and solutions. - Effectively communicate complex technical concepts in a clear and concise manner, ensuring customers understand troubleshooting steps and solutions.
- Diagnosed and resolved technical issues by analyzing customer related
problems, utilizing diagnostic tools and following established troubleshooting protocol
Education
GCSEs - Architecture
National University
Sampaloc, ManilaRamon Magsaysay (Cubao) High School
Quezon City, Philippines 1992 - 1996
Skills
- Effective communication skills
- Active listening and empathy
- Customer-focused service
- Adaptable communication strategies
- Problem-solving and troubleshooting
Timeline
Retail Associate
Amazon Fresh
10.2023 - 12.2025
Technical Support Representative
Everise Philippines
07.2019 - 06.2021
Technical Support Representative
VXI Philippines
07.2016 - 03.2019
Ramon Magsaysay (Cubao) High School
1992 - 1996
GCSEs - Architecture
National University