Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Mobile Number
Timeline
Hi, I’m

Rey Anthony Esling

Liverpool
Rey Anthony Esling

Summary

Personable hospitality professional. Possesses strong communication and rapport-building skills with background of consistently positive guest feedback. Reliable team member well-versed in assisting guests. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.

Hardworking stock handling professional with excellent planning and time management abilities. Completes tasks with attention to detail for accurate, reliable results. Skilled in communication and cooperation to aid team performance.

Overview

23
years of professional experience
3
years of post-secondary education

Work History

Norwegian Escape Cruise Line
Miami, Florida, USA

Stockroom supervisor
02.2016 - Current

Job overview

  • Maintained neat and clean store areas in line with health and safety policies.
  • Managed stock rotations to balance inventory of perishable products and minimise wastage.
  • Controlled best before dates to properly utilise stock.
  • Investigated missing items, discrepancies and losses.
  • Minimised reporting errors when working in fast-paced environment with high volume of inventory.
  • Reported on inventory shortages, audit findings and forecasting needs to inform upper management.
  • Oversaw purchase order processing from requisition to receipt, reducing risk of delays and errors with meticulous follow-up.

P & O Cruises Oriana
Southampton, Southampton

Bar staff member
02.2014 - 09.2015

Job overview

  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Handled and moved supplies between stores and bars for restocking and storage.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Maintained bar stocks, replenishing daily as necessary.
  • Cleared counters and disposed of waste and broken glass.
  • Refused drinks service to guests without appropriate proof of age.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.

Teayana Teashop and Restaurant
Jeddah, Saudi Arabia

Barista supervisor
01.2008 - 01.2014

Job overview

  • Managed team of 20 to facilitate smooth day-to-day running of day shifts.
  • Improved daily operations by implementing improvement action.
  • Opened and closed store 7 days 6am-9pm, completing clean down procedures and setting up and balancing till.
  • Managed inventory and stock control.
  • Generated staff rotas in line with budgeted hours, strategically deploying team members to optimise productivity and workflow.
  • Maintained cleanliness of front-of-house areas in line with company standards through rigorous visual inspections.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Created speciality drinks according to exact customer requests and preferences.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.

Las Palmas Hotel
Malate, Manila, Philippines

Bar staff member
10.2001 - 12.2003

Job overview

  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Handled and moved supplies between stores and bars for restocking and storage.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

Country Village Hotel Group
Cagayan de Oro City, Cagayan de Oro, Philippines

Receptionist
04.2001 - 10.2001

Job overview

  • Managed bookings; schedule, cancel and re-arrange appointments.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Took and communicated messages to minimise interruptions to staff workflows.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Delivered front of house duties with warm and professional manner.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.

Education

Liceo de Cagayan University
Cagayan de Oro City, Philippines

Bachelor of Science from Hotel and Restaurant Management
06.1998 - 03.2001

University Overview

Skills

  • Inventory audits
  • Customer relations
  • Quality Control
  • Product displays
  • Computerised stock control
  • Warehouse operations
  • Stock processing
  • Picking and packing
  • Food preparation and safety
  • Beverage preparation
  • Speedy and efficient
  • Ordering procedures
  • Up-selling
  • Hospitality service expertise
  • Teamwork and collaboration

Languages

English
Intermediate

Additional Information

Additional Information

I am currently on holiday staying with my brother in Liverpool but am willing to come for an interview anytime. I will need a UK visa sponsorship in order to work here.

Mobile Number

Mobile Number

07538826954

Timeline

Stockroom supervisor
Norwegian Escape Cruise Line
02.2016 - Current
Bar staff member
P & O Cruises Oriana
02.2014 - 09.2015
Barista supervisor
Teayana Teashop and Restaurant
01.2008 - 01.2014
Bar staff member
Las Palmas Hotel
10.2001 - 12.2003
Receptionist
Country Village Hotel Group
04.2001 - 10.2001
Liceo de Cagayan University
Bachelor of Science from Hotel and Restaurant Management
06.1998 - 03.2001

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Rey Anthony Esling