Revathi Mathaiyan
Canary Wharf,Tower Hamlets
Summary
Motivated Associate with 1+years of experience managing client accounts and transactions. Effective multitasker with strong organisational skills. Thrives in fast-paced, deadline-orientated environments. Known for strong relationship-building and communication skills, offering superior ability to foster positive work culture among teams.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Supervisor
Priyanka Textile Shop(Own Shop)
Bhavani, Tamilnadu
02.2023 - 08.2023
- Dealt with customer complaints and rectified product and service issues.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Built customer retention and satisfaction by delivering top-quality service.
Retail sales assistant
Reliance Trends
Chennai, Tamilnadu
07.2022 - 02.2023
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Processed returned or exchanged items and provided refunds to customers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Maintained knowledge of products and features to provide recommendations to customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Built lasting relationships with clients through customer service interactions.
Online Marketer
Social Platform Sales
Bhavani, Tamilnadu
02.2021 - 01.2022
- Handled Customer orders, shipping,returns and logistics
- Managed Supplier relationships, negotiated purchasing for retail sale
- Conducted market research to better understand market trends across diverse platforms.
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
- Planned and implemented multi-channel digital marketing strategies to boost traffic and conversions.
- Partnered with clients to understand product positioning, leading to enhanced client satisfaction.
- Optimised paid advertising campaigns by analysing data and constantly changing strategies.
Education
Diploma of Higher Education - Science
The Optimus Public School (CBSE)
Sevanur 06.2014 - 05.2015
Certificate of Higher Education - Science
Erode Hindu Kalvi Nilayam
Erode India 06.2016 - 05.2017
Bachelor of Science - Science
Kumaraguru Institute of Agriculture
TamilNadu 09.2017 - 08.2022
Master of Business Administration - Global Marketing
University of Roehampton
Roehampton 09.2023 -
Skills
- Customer service
- Prevent Loss and Boost Sales
- Time Management
- Product Knowledge and Demonstration
- Issue resolution
- Strategic consultancy
- Business administration
- Team supervision and Excellent Communication Skills
- Target-driven
- Inspiring leadership
- Sales and Promotional abilities
- Merchandising Expertise
Languages
English
Fluent
Tamil
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Sell your cleverness and buy bewilderment.
Rumi
Timeline
Master of Business Administration - Global Marketing
University of Roehampton
09.2023 -
Supervisor
Priyanka Textile Shop(Own Shop)
02.2023 - 08.2023
Retail sales assistant
Reliance Trends
07.2022 - 02.2023
Online Marketer
Social Platform Sales
02.2021 - 01.2022
Bachelor of Science - Science
Kumaraguru Institute of Agriculture
09.2017 - 08.2022
Certificate of Higher Education - Science
Erode Hindu Kalvi Nilayam
06.2016 - 05.2017
Diploma of Higher Education - Science
The Optimus Public School (CBSE)
06.2014 - 05.2015
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