Reuben Whyles
Mansfield
Summary
A determined and ambitious individual who desires to learn new and apply already gained skills and experience, such as problem solving, working under pressure, striving to exceed targets, taking on responsibility and working on my own initiative. My previous experience in both the retail and sales industries means I am an ideal candidate for a role in these sectors, however my determination and adaptability means I am also a great fit for other job roles.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Customer Servcice Advisor
The Kay Group
03.2021 - Current
- Authorize and monitor customer fuel consumption to ensure compliance with company policies and procedures, preventing revenue loss.
- Enforce company policies effectively and fairly, addressing any customer issues related to fuel consumption and ensuring adherence to regulations.
- Accurately handle cash transactions, ensuring all purchases are processed correctly and securely, while maintaining cash register integrity and provide exceptional customer service at the till.
- Respond promptly and professionally to customer complaints and feedback, working towards resolution and customer satisfaction.
- Collaborate with team members to meet operational goals and maintain efficient store operations, fostering a positive team environment.
- Stay informed about company policies, procedures, and product knowledge to effectively assist customers and support the store’s objectives.
Customer Service Advisor
Argos
11.2020 - 01.2021
- Identifying and locating customer orders in warehouse.
- Provide high levels of customer service when serving on tills and helping with customer enquiries.
- Assisting with deliveries and maintenance of warehouse and stock control.
- Christmas Temporary Role.
Customer Sales Advisor
Student Roost
03.2020 - 10.2020
- Proactively work towards exceeding daily, weekly, and monthly sales targets by assisting in identifying and developing a strategic sales plan, as well as organizing engaging events such as online social media open days aimed at attracting target customers.
- Deliver exceptional customer service by responding to customer inquiries and resolving issues promptly and professionally in person, via email, or over the telephone.
- Maintain a welcoming and organized reception area to create a positive first impression for all customers and visitors.
- Utilize Microsoft Word, Excel, and PowerPoint to prepare reports, presentations, and documentation that support sales initiatives and customer interactions.
- Maintain accurate records of customer interactions and sales activities in the CRM system for efficient follow-up and reporting.
Travel Money Advisor
Sainsbury's Bank
03.2019 - 03.2020
- To provide excellent levels of customer service when serving local and foreign currency in busy travel money bureau.
- To achieve sales targets by upselling Sainsbury's bank travel money card to customers who it could benefit.
- To handle administration tasks such as file and archive, bank local and foreign currency, as well as be proficient in Microsoft Excel, Word, Email.
- During this role I was required to work on my own and thus have gained experience of using my own initiative to achieve daily targets and overcome day to day challenges in the bureau.
Trading Assistant
Sainsbury's
11.2018 - 01.2019
- To assist with stock replenishment.
- To help work stock delivery orders.
- To maintain high standards of customer service in store when being as helpful as possible with customer enquiries.
- This was a Christmas temporary role.
Education
GCSE -
The Brunts Academy
09.2008 - 06.2013
BTEC Level 3 Diploma In Uniformed Public Services - undefined
West Nottinghamshire College
09.2013 - 06.2015
CAVA Access To Higher Education Diploma In Science - undefined
Central College Nottingham
09.2016 - 06.2017
Skills
- Problem Solving
- Accomplished Written & Verbal Communication Skills
- Work On My Own Initiative
- Work Effectively Under Pressure
- Strong Customer Service Experience
- Cash Handling: Local & Foreign Currency
- IT Systems: Microsoft Excel, Word, & Email
- Ability To Exceed Daily, Weekly & Monthly Targets
Hobbies
- Outdoor Activities
- Reading
- History
- Travel
- Sports
- Fitness
Timeline
Customer Servcice Advisor
The Kay Group
03.2021 - Current
Customer Service Advisor
Argos
11.2020 - 01.2021
Customer Sales Advisor
Student Roost
03.2020 - 10.2020
Travel Money Advisor
Sainsbury's Bank
03.2019 - 03.2020
Trading Assistant
Sainsbury's
11.2018 - 01.2019
CAVA Access To Higher Education Diploma In Science - undefined
Central College Nottingham
09.2016 - 06.2017
BTEC Level 3 Diploma In Uniformed Public Services - undefined
West Nottinghamshire College
09.2013 - 06.2015
GCSE -
The Brunts Academy
09.2008 - 06.2013
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