Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
hobbies
Timeline
Generic
Reuben Teles

Reuben Teles

Stanwell,Surrey

Summary

Motivated customer service team member, eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed, and performance improvements. A polite and professional person with strong communication and multitasking. Talented in troubleshooting problems with excellent analytical and critical thinking skills.

Overview

1
1
year of professional experience
1
1
year of post-secondary education

Work history

Customer Service Representative

McDonald's
Ashford, Surrey
08.2022 - Current
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Delivered an exceptional level of service to each customer by answering questions.
  • Reviewed personal performance records to pinpoint and address service gaps.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Through the time I have served in the fast-food industry and also gained eye-opening advice from my seniors while reviewing personal feedback
  • Have also worked myself up the ranks from being a customer service assistant to a crew trainer; meaning that I train new employees, mostly people my age or younger as they join their first job.

Education

A-Levels - Maths , Psychology , History

Featherstone High School
Southall
09.2022 -

GCSEs - Science:C*,History:B*,Mathematics:B*, RE:B*, Spanish:C*, English Language: A ,English Literature: A*

Featherstone High School
Southall
09.2021 - 06.2022

Skills

    Customer relations

    Time management

    Problem-solving

    decision-making

    Organised

Languages

English
Native
Hindi
Elementary
Spanish
Intermediate

Accomplishments

. Duke of Edinburgh Bronze: experienced the fulfilling nature and importance of working as a team towards a common goal

. Participated in the British Council International Project with Him Rashmi High School

. Tutoring students who needed extra help with reading English in a school voluntary program

. Participated in the Old Vic: Take the Lead program organised by the Royal Bank of Canada

. Performed in musical concerts held in school as a vocalist, and keyboard player and received multiple finalist certificates

. Won football and cricket competitions at state level while also being voted man of the match

. Received 100% attendance award in year 11 and year 8 including best student in year 8

.Completed a junior cake and bake academy course with university of west London in addition with the junior chef, hot and cold kitchen.


hobbies

. I enjoy travelling and widening my horizons to different cultures

. In my spare time, I love taking part in physical activities including: swimming, cricket, football, and badminton as it calm's my mind while keeping me fit

Timeline

A-Levels - Maths , Psychology , History

Featherstone High School
09.2022 -

Customer Service Representative

McDonald's
08.2022 - Current

GCSEs - Science:C*,History:B*,Mathematics:B*, RE:B*, Spanish:C*, English Language: A ,English Literature: A*

Featherstone High School
09.2021 - 06.2022
Reuben Teles