Reuben Dlamini
Bloemfontein,South African
Summary
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Determined student with academic discipline and drive to succeed. Offers skills in written and verbal communication and multitasking. Resourceful Freelancer with a knack for completing tasks efficiently and productively. Specialize in project management, content creation and digital marketing. Excel at time management, problem solving, and adaptability to meet diverse client needs. Committed to delivering high-quality work within deadlines through effective communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Freelancer
Freelancer Reuben
Bloemfontein, ZA
11.2025 - Current
- Collaborated with team members to develop creative ideas for upcoming projects.
- Created content for various websites, blogs, and social media accounts.
- Identified needs of customers promptly and efficiently.
- Assessed company operations for compliance with safety standards.
- Analyzed key performance indicators to identify effective strategies.
Call Center Representative
JJ Harambe
Bloemfontein, ZA
03.2017 - 11.2020
- Managed high volumes of inbound calls, ensuring timely resolution of customer inquiries and enhancing overall service quality.
- Utilized CRM software to track customer interactions, improving data accuracy and streamlining follow-up processes.
- Collaborated with team members to develop best practices, resulting in improved handling times and customer satisfaction.
- Trained new representatives on customer service protocols, fostering a knowledgeable team capable of delivering exceptional support.
- Resolved customer complaints effectively, demonstrating strong problem-solving skills and maintaining customer loyalty.
- Assisted in the development of training materials, enhancing onboarding processes for new employees.
- Monitored call center metrics, providing feedback to management on trends and potential areas for operational improvement.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Offered resolutions to de-escalate calls and solve customer issues.
Education
Bachelor of Education - Commerce
Central University of Technology
03.2026
Skills
- Content creation
- Customer service
- Problem resolution
- Team collaboration
- Ai frequent user
- Creative brainstorming
- Critical thinking
Languages
Zulu
English
Activities
- I like reading books.
- I use AI in the most efficient way.
- Content writing.
- Market research.
- Self-motivation.
- Conflict resolution.
- Analytical skills.
Timeline
Freelancer
Freelancer Reuben
11.2025 - Current
Call Center Representative
JJ Harambe
03.2017 - 11.2020
Bachelor of Education - Commerce
Central University of Technology