Simran Malik
Brighton,East Sussex
Summary
Accomplished Shift Manager with over 1.5 years of experience leading teams and overseeing daily operations within the fast-paced restaurant industry at Domino's Pizza. Proven success in managing a multi-million-pound store, driving sales growth, and delivering exceptional customer service. Adept at training and developing staff, implementing efficient processes, controlling costs, and ensuring compliance with company policies and procedures. A resourceful problem-solver with strong decision-making abilities to handle customer inquiries, resolve conflicts, and mitigate issues promptly. Proficient in staff scheduling, inventory management, and maintaining a safe and clean environment. Committed to upholding brand standards and maximizing profitability through effective leadership and operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Shift Manager
Domino’s Pizza
Brighton, East Sussex
09.2022 - Current
- Supervised and coordinated daily operations and a team of up to 12 crew members during scheduled shifts at a high-volume Domino’s Pizza restaurant.
- Ensured excellent customer service and adherence to company standards for food quality, safety, and workplace policies.
- Managed all aspects of shift including food preparation, pizza making, cash handling, inventory management, and labour deployment.
- Trained and developed crew members on operational procedures, customer service best practices, and ensuring a clean and safe work environment.
- Resolved customer complaints and issues in a professional and timely manner to uphold brand reputation.
- Authored staff schedules to maintain appropriate staffing levels based on forecasted sales and peak demand periods.
- Analysed sales data and operational metrics to identify areas for improvement and implement process optimisations.
- Promoted from Crew Member position within 10 months for demonstrating strong leadership, organisational skills, and dedication to operational excellence.
- Obtained Food Hygiene Certificate and comprehensive training in health and safety regulations for food service establishments.
Education
Master’s - Criminal Law and Criminal Justice
University of Sussex
Brighton 09/2022 - 09/2023
Skills
- Staff Management and Leadership
- Operations Management
- Food Safety Compliance
- Cash Handling and Inventory Management
- Problem Solving and Decision Making
- Teamwork and Communication
Certification
Level 2 Food Safety and Allergen Management
Timeline
Shift Manager
Domino’s Pizza
09.2022 - Current
Master’s - Criminal Law and Criminal Justice
University of Sussex
09/2022 - 09/2023
Similar Profiles
ASHLEY ALFORDASHLEY ALFORD
ASSISTANT MANAGER LEVEL 4 at DOMINO’S PIZZA/RPM PIZZA, LLCASSISTANT MANAGER LEVEL 4 at DOMINO’S PIZZA/RPM PIZZA, LLC
Daron HodgesDaron Hodges
Assistant Manager/Sales Associate at Domino’s PizzaAssistant Manager/Sales Associate at Domino’s Pizza
Joseph PittJoseph Pitt
Delivery Driver at Domino’s PizzaDelivery Driver at Domino’s Pizza
Pablo DumulefPablo Dumulef
Delivery Driver at Domino’s PizzaDelivery Driver at Domino’s Pizza
Grace JohnsonGrace Johnson
Lived Experience Recovery Worker at Dear AlbertLived Experience Recovery Worker at Dear Albert