Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Hi, I’m

Reshmi Unni

London
Reshmi Unni

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
years of professional experience

Work History

Pens Solution

Assistant Manager - Direct Marketing & Sales
07.2019 - 08.2022

Job overview

  • Successfully drove new product lines to increase annual profits by 30%.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Built and improved customer engagement plans, boosting conversion rates 40%.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.

Arselex Engineering Pvt. Ltd.

Customer Service Sales Assistant
01.2016 - 06.2019

Job overview

  • Determined customer needs and interests to recommend products & services to customers.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Logged customer data into company CRM system to foster strong account management and rapport.
  • Worked with cross-functional teams to facilitate swift resolution of escalated issues.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Reconciled orders and payments to coordinate logistics for over 250 accounts.
  • Contributed to team objectives in fast-paced environment.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Contributed to event marketing, sales and brand promotion.
  • Achieved or exceeded company-defined sales quotas.

Education

Swami Vivekananda College of Education
Pune University

Bachelor of Education from Mathematics & Science
04.2009

University Overview

Dr.Arvind B.Telang Sr. College of Science
Pune University

Bachelor of Science from Chemistry
05.2007

University Overview

Skills

  • Marketing and sales
  • Staff education and training
  • Recordkeeping strengths
  • Stock management
  • Key stakeholder relationship building
  • Client communication
  • Staff Management
  • Analytical problem solver
  • Direct sales
  • Business growth and retention
  • Brand-building strategies

Languages

Malayalam
Native language
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Advanced
C1

Additional Information

Additional Information

VISA - Dependant (Sponsorship not required)

Timeline

Assistant Manager - Direct Marketing & Sales
Pens Solution
07.2019 - 08.2022
Customer Service Sales Assistant
Arselex Engineering Pvt. Ltd.
01.2016 - 06.2019
Swami Vivekananda College of Education
Bachelor of Education from Mathematics & Science
Dr.Arvind B.Telang Sr. College of Science
Bachelor of Science from Chemistry
Reshmi Unni