RESHMA RAJAN LEELAMMA RAJASEKARAN PILLAI
sheffield,South Yorkshire
Summary
Professional with expertise in communication, collaboration, and teamwork. Proficient in information technology and Microsoft Office Suite, ensuring accurate data entry and efficient form processing. Committed to exceptional customer service through effective telephone reception and proficient operation of office equipment. Experienced in supply chain management, including ordering, stock management, and purchasing, while upholding confidentiality standards.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Hospital pharmacist
Credence Hospital
Trivandrum
03.2022 - 08.2023
- Streamlined operational processes for efficient account management.
- Resolved account discrepancies promptly, ensuring customer satisfaction.
- Reviewed and interpreted medication orders to ensure accuracy and appropriateness of therapies.
- Collaborated with healthcare professionals to develop and implement patient-specific medication management plans.
- Conducted medication reconciliation at admission and discharge to prevent adverse drug events.
- Supported the implementation of new computerised systems for better inventory management.
- Ensured smooth operations during busy periods by managing multiple tasks simultaneously.
- Facilitated staff training sessions on updated pharmacy guidelines and new medications.
- Answered phone calls and emails, responding to prospects questions quickly and clearly.
- Ensured timely payment of bills and supplier invoices to avoid late fees.
Pharmacist
A J Hospitals
Trivandrum
07.2018 - 08.2020
- Provided front-line reception support, professionally handling calls, visitors, and inquiries from families, healthcare professionals, and social workers.
- Supported pharmacy managers with administrative tasks such as preparing reports, logging training records, and minute-taking during staff meetings.
- Assisted in training and mentoring junior pharmacy staff to enhance their skills and knowledge.
- Enhanced patient care by providing accurate medication information and advice.
- Communicated effectively with residents, relatives, and external services, maintaining a compassionate and professional approach.
- Handled confidential documents with discretion and accuracy, contributing to a safe, organized, and responsive care environment.
Stock clerk
Aswas Community Pharmacy
09.2017 - 06.2018
- Assisted with receiving and inspecting incoming stock to ensure quality and compliance.
- Organized inventory in designated areas to facilitate efficient stock retrieval and management.
- Collaborated with team members to maintain optimal stock levels and minimize discrepancies.
- Implemented proper labelling and storage techniques to enhance inventory visibility and accessibility.
- Trained new staff on stock handling procedures and safety protocols to promote a safe working environment.
- Responded proactively to any issues or complaints raised by clients regarding stocked products.
- Maintained high levels of customer satisfaction by providing knowledgeable product assistance.
- Used outstanding communication skills to professionally handle incoming phone calls and emails.
- Met tight deadlines with fast and accurate typing skills.
Education
MSc - Pharmaceutical Analysis
Sheffield Hallam University
Sheffield 09.2023 - 09.2024
B Pharm - Pharmacy
Mar Dioscorus College of Pharmacy
Trivandrum, India 09.2013 - 09.2017
Skills
- Communication skills
- Collaboration and teamwork
- Information technology proficiency
- Microsoft office suite mastery
- Form filling
- Basic accounting knowledge
- Commitment to customer service
- Office equipment operation
- Data entry efficiency
- Telephone reception
- organisational understanding
- Ordering supplies
- Stock management
- Purchasing and supplies administration
- Confidentiality maintenance
Certification
- Typewriting & Microsoft Word Processing
- Good Manufacturing Practices Training (GMP)– Credence Hospital (2022)
- Pharmacovigilance & Drug Safety Training – Credence Hospital (2022)
- UK ENIC, UK Framework levels- RQF Level6/ SCQF Level 10/ CQFW Level 6
Comparable UK qualifications- Bachelor (Honours) degree REFERENCE- 4001379557
Languages
English
Fluent
Malayalam
Fluent
Hindi
Fluent
Timeline
MSc - Pharmaceutical Analysis
Sheffield Hallam University
09.2023 - 09.2024
Hospital pharmacist
Credence Hospital
03.2022 - 08.2023
Pharmacist
A J Hospitals
07.2018 - 08.2020
Stock clerk
Aswas Community Pharmacy
09.2017 - 06.2018
B Pharm - Pharmacy
Mar Dioscorus College of Pharmacy
09.2013 - 09.2017