Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Reshma Vijayan

Sheffield

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

2
2
years of professional experience

Work History

Operations Associate Level 2

Fresh Prints Inc.
08.2022 - 02.2023
  • Maintained and prioritized to-do lists and followed up to complete tasks on time.
  • Conducted data analysis to identify weaknesses and improve the value and cohesiveness of operations.
  • Increased customer service success rates by quickly resolving issues.
  • Developed and implemented strategies to maximize productivity and streamline operations.
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.

Operations Associate Level 1

Fresh Prints Inc.
07.2021 - 07.2022
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures.
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Followed shipping and receiving procedures for goods and materials.

Operations Intern

Fresh Prints Inc
05.2021 - 07.2021
  • Completed reports and paperwork on critical information impacting operations.
  • Studied with senior staff to develop a deep understanding of team processes and full operational activities.
  • Created performance reports and maintained database.
  • Handled administrative and data entry work for staff.

Education

BBA - Logistics And Supply Chain Management

Amrita School of Arts And Sciences
Kochi
05.2021

Skills

  • Verbal and Written Communication
  • Process Enhancements and Revisions
  • Creative Solutions
  • Database Management
  • Operational Reporting
  • Operations and Procedural Knowledge

Volunteer Work

Social Change Leadership, Bhumi

Spoke to teachers and students from low-income schools about the challenges they faced and documented the findings.


Volunteer, Handout Foundation

Spread awareness related to health and lifestyle change 

Promoted the NGO on various social media platforms
Raised funds for various initiatives


Timeline

Operations Associate Level 2

Fresh Prints Inc.
08.2022 - 02.2023

Operations Associate Level 1

Fresh Prints Inc.
07.2021 - 07.2022

Operations Intern

Fresh Prints Inc
05.2021 - 07.2021

BBA - Logistics And Supply Chain Management

Amrita School of Arts And Sciences

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Reshma Vijayan