Reshma van der Werff
London
Summary
I am a very compassionate and determined person with a strong desire to help others. Reliable and hardworking, highly energetic, outgoing, and detail-oriented nature. Manages multiple responsibilities simultaneously while providing exceptional customer service. Demonstrated skills in customer service and business communication. Well-versed in the best practices and standard procedures in the hospitality and business administration industry and managing all administrative requirements with speed, efficiency, and professionalism.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
Administration Officer
Ballinger Training And Consulting Australia
Cairns , Australia
10.2022 - 02.2024
- Welcomed visitors, answered phone calls, and maintained the front reception desk
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents, and rearranging schedules
- Handled incoming calls and directed callers to the appropriate department or employee
- Composed, edited, and typed complex memos and reports with job-related software
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
- Updated system to organize office documentation, maximizing efficiency and increasing productivity
- Responded to customer issues to provide immediate resolution and improve retention.
Barista ( Casual)
Zarraffas Edmonton Cairns Australia
06.2022 - 10.2022
- Prepared and served coffee, espresso drinks, blended coffees, and teas
- Describe menu items to customers and suggest products based on stated preferences
- Received and accurately processed customer payments
- Supported the highest standards of conduct and service to support thecompany's reputation
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction
- Gave details on coffee blends and preparation descriptions to customers.
- Fulfilled personalised orders with specialty milk options, meeting strict dietary requirements.
Administration Assistant
Total Management And Training Australia
01.2022 - 04.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Keying in customer contacts and delivery dates to update details in company databases
- Sorted and distributed business correspondence to the correct department or staff member.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Answered and routed telephone calls and took messages
- Obtained scanned records and uploaded them to a database
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Administration Assistant ( Apprenticeship)
Art Work Spaces Cairns Australia
01.2021 - 12.2021
- Greeted guests upon office entry, including customers, delivery persons and official representatives
- Supported office staff with multifaceted administrative assistance and technical troubleshooting for software and equipment issues
- Organized meeting spaces for staff and prepared related materials
- I use Microsoft Office Suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents, and rearranging schedules.
Food And Beverage Attendant
Novotel Cairns Oasis Resort Australia
05.2015 - 12.2020
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
- Balanced daily registers and generated sales reports for management
- Made product recommendations to customers based on preference, food pairings and special promotions
- Lowered liquor costs by training bar staff on precision pouring and waste reduction
- Operated cash register and Point of Sale (POS) system for transactions and made proper changes for cash transactions
- Trained new bartenders on drink preparation and upselling techniques
- Kept track of bar tabs and transferred open accounts to the dining area for wait staff
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Education
Undergraduate degree - Bachelor Creative Arts Acting (Pass)
Central Queensland University
01.2017 - 04.2019
A-Levels - Certificate 4 Health Administration - Pass
Tafe Queensland Australia
10.2022 - 10.2023
A-Levels - Certificate 3 Business Administration - Pass
Skill360 Australia
01.2021 - 04.2022
A-Levels - Certificate 3 Business Administration Medical - Pass
Tafe Queensland Australia
01.2020 - 04.2021
A-Levels - Certificate 3 Hospitality - Pass
Tafe Queensland Australia
01.2015 - 04.2016
A-Levels - Certificate 3 Tourism - Pass
Tafe Queensland Australia
01.2013 - 04.2013
Skills
- Database Administration
- Schedule management
- Leadership Skills
- effective communication skills
- Multi-lingual Dutch and English
- Proficient in Microsoft Office Suite
- Proficient in Adobe Creative Cloud
- Business administration
- Administrative support
- Dedicated team player
Timeline
Administration Officer
Ballinger Training And Consulting Australia
10.2022 - 02.2024
A-Levels - Certificate 4 Health Administration - Pass
Tafe Queensland Australia
10.2022 - 10.2023
Barista ( Casual)
Zarraffas Edmonton Cairns Australia
06.2022 - 10.2022
Administration Assistant
Total Management And Training Australia
01.2022 - 04.2022
Administration Assistant ( Apprenticeship)
Art Work Spaces Cairns Australia
01.2021 - 12.2021
A-Levels - Certificate 3 Business Administration - Pass
Skill360 Australia
01.2021 - 04.2022
A-Levels - Certificate 3 Business Administration Medical - Pass
Tafe Queensland Australia
01.2020 - 04.2021
Undergraduate degree - Bachelor Creative Arts Acting (Pass)
Central Queensland University
01.2017 - 04.2019
Food And Beverage Attendant
Novotel Cairns Oasis Resort Australia
05.2015 - 12.2020
A-Levels - Certificate 3 Hospitality - Pass
Tafe Queensland Australia
01.2015 - 04.2016
A-Levels - Certificate 3 Tourism - Pass
Tafe Queensland Australia
01.2013 - 04.2013
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