Renz Smith Bautista
Bulacan,Philippines
Summary
Dynamic professional with expertise in technical troubleshooting and customer relationship management. Adept at handling concurrent duties in fast-paced environments, demonstrating exceptional problem-solving and time management skills. Fluent in English, with a proven ability to adapt communication styles to suit diverse audiences. Committed to enhancing customer service experiences and driving operational efficiency.
Overview
1
1
Certification
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Live Chat Agent
Alorica
Quezon City, Philippines
02.2025 - 06.2026
- Handled multiple chat sessions simultaneously, maintaining high-quality service standards under pressure.
- Managed live chat inquiries, providing timely and accurate responses to customer queries to enhance satisfaction levels.
Customer Service Representative
Alorica
Quezon City, Philippines
09.2023 - 06.2026
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
Technical Support Representative
Alorica
Quezon City, Philippines
07.2024 - 12.2024
- Helped customers set up new systems, applications and software.
- Maintained a high level of product knowledge to offer expert advice on technical queries.
- Provided technical assistance to customers via phone, email, and chat, resolving issues efficiently.
Education
Bachelor of Science - Information and Technology
Bulacan Agricultural State College
Bulacan, Philippines 07.2019 - 07.2023
Skills
- Skilfully handle concurrent duties in fast-paced environments
- Fluent on English
- Specialised in technical troubleshooting for devices
- Customer service
- Customer relationship management
- Technical troubleshooting
- Problem solving
- Time management
- Adaptable communication
Languages
English
Intermediate
B1
Certification
- Technical support representative mentor
Timeline
Live Chat Agent
Alorica
02.2025 - 06.2026
Technical Support Representative
Alorica
07.2024 - 12.2024
Customer Service Representative
Alorica
09.2023 - 06.2026
Bachelor of Science - Information and Technology
Bulacan Agricultural State College
07.2019 - 07.2023