Renuu Tomer

• Collaborating with colleagues from across marketing departments to ensure branding is consistent.
• Created plans and communicated deadlines to complete projects on time.
• Prepared a variety of different written communications, reports and documents.
• Learned new skills and applied them to daily tasks to improve efficiency and productivity.
• Offered friendly and efficient service to customers, and handled challenging situations with ease.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Interacting with customers and dealing with customers' enquiries.
• Arranging and carrying out viewings as required and establishing rapport with applicants.
• Negotiating the terms of tenancies with landlords and tenants.
• Negotiating renewals when applicable for properties and managing the paperwork.
• Developing new social media strategies and campaigns.
• Managing a budget to be spent on promoting social media posts and pay-per-click (PPC) advertising.
• Keeping track of data and analyzing the performance of social media campaigns.

• Provided positive first impressions to welcome existing, new and potential customers.
• Giving customers correct advice on all aspects of Sky services,
• Meeting all sales KPIs.
• Giving presentations to the customers, providing them with tailored-made bundles and showing them Best of Sky.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Solved customer challenges by offering relevant products and services.
• Deal with the customer's queries, and issues and troubleshoot them.
• Maintaining good business relationships with new and existing customers.
• Managing multiple priorities and maintaining active results in an action-driven workplace.

Achievements:-

• Successfully Over Achieved monthly targets on all 3 KPIs.

• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Provided a high level of customer service, promptly resolving customer complaints to maintain customer satisfaction.
• Maintaining good business relationships with new and existing customers.

• Engaging the client into a discussion mode where he can make us understand his current or future needs.
• Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
• Defined and integrated roles, responsibilities and processes for business team and data management organization.
• Researching over the Internet about the vital company and contact information(Direct numbers, email addresses and their biographies and a common link for discussion.
• Develop and foster a collaborative working relationship with the CEO and senior-level executive.
• Identifying Training Needs and working on areas of concern ensuring compliance with the operation.

• Managed team of up to 25 Sales Representatives for Cold calling of Mobile phone contracts and upgrades.
• Monitored sales team performance and provided constructive feedback.
• Reported sales data to upper management for review.
• Identifying and implementing Training Programs for the Team Players on the operations or with process-based training.
• Feedbacks and Appraisals from time to time.
• Researching and imparting new information to the team from time to time.
• Led sales team to exceed quarterly sales goals.
• Set ambitious sales goals and motivated strong performance to keep team growing effectively.
• Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
• Built strong team by recruiting and developing top sales talent.