Renuu Tomer
London,Edgware
Summary
Dedicated Sales & Marketing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Letting & Marketing Executive
Open House Estate Agents
London
08.2019 - Current
- Efficiently deal with Landlord and Tenant enquiries.
- EPCs and floor plans – order and insert EPCs, photographs and floor plans on Alto CRM.
- Making brochures for the property.
- Send brochure to LLD for confirmation of agreement to live to advertise
- Visiting all properties available to Let within 24 hours of instruction.
- Registering applicants on the phone and walk-ins.
- Arranging and carrying out viewings as required and establishing rapport with applicants.
- Feedback to LL’s, Tenants and Applicants following viewings.
- Negotiating the terms of tenancies with landlords and tenants.
- Negotiating renewals when applicable for properties and managing the paperwork.
- Scheduling social media posts using applications such as Hootsuite.
- Interacting with customers and dealing with customers’ enquiries.
- Developing new social media strategies and campaigns.
- Managing a budget to be spent on promoting social media posts and pay-per-click (PPC) advertising.
- Keeping track of data and analysing the performance of social media campaigns.
- Collaborating with colleagues from across marketing departments to ensure branding is consistent.
- Created plans and communicated deadlines to complete projects on time.
- Prepared a variety of different written communications, reports and documents.
- Learned new skills and applied them to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Exceeded goals through effective task prioritization and a great work ethic.
- Used Microsoft Word and other software tools to create documents and other communications.
Sales & Customer Experience Advisor
Sky Plc
London
03.2014 - 08.2019
- Giving customers correct advice on all aspects of Sky services, Meeting all sales KPIs.
- Directly reporting to the Area Manager.
- Giving presentations to the customers, providing them tailored-made bundles and showing them Best of Sky.
- Responsible for e Actively focusing on the target of B2C for Retail sales of Sky TV/Broadband, Talk Packages at Flagship Iconic.
- Deal with the customer's queries, issues and troubleshoot them.
- Maintaining good business relationships with new and existing customers.
- Managing multiple priorities and maintaining active results in an action-driven workplace.
- Achievements:- Successfully Over Achieved monthly targets on all 3 KPIs.
Sales Advisor
Sky Plc
London
11.2010 - 01.2011
- Conducted in-depth pro ling, using correct questioning to correctly identify client needs, provide advice and close the sale.
- Managing multiple priorities and maintaining active results in an action-driven workplace.
- Provided a high level of customer service, promptly resolving customer complaints to maintain customer satisfaction.
- Giving presentations to the customers, providing them tailored-made bundles and showing the Best of Sky.
- Deal with the customer's queries, issues and troubleshoot them.
- Maintaining good business relationships with new and existing customers.
Business Development Executive/Team Leader
R Mantra Solutions Ltd
01.2005 - 11.2007
- Responsible for Right Party Contacts (Decision Makers) in an organization and delivering the right message at regular intervals of time through Phone, Email and Physical Brochures.
- Engaging the client into a discussion mode where he can make us understand his current or future needs.
- Active participation in Conference Calls with new or existing clients for understanding their needs and concerns and suggesting the right blend of company services in order to fully ll them by showcasing the right blend of product.
- Researching over the Internet about the vital company and contact information (Direct numbers, email addresses and their biographies so as to nd a common link for discussion.
- Develop and foster a collaborative working relationship with the CEO and senior-level executive.
- Identifying Training Needs and working on areas of concern ensuring compliance with the operation.
- .
Sales Team Leader
ASPL Soultions Ltd
06.2003 - 01.2005
- Managed team of up to 25 Sales Representatives for Cold calling of Mobile phone Contracts and upgrades.
- Led the division, overseeing sales, expenses, hiring, and employee discipline.
- Formulating Strategies for the queue and implementing Workforce management on a real-time basis.
- Management Information Related job with respect to team performance data and Quality.
- Identifying and implementing Training Programs for the Team Players on the operations or with process-based training.
- Feedbacks and Appraisals from time to time.
- Researching and imparting new information to the team from time to time.
- Analyzing various improvement trends on our and deputing tasks to various responsible heads for the same.
Education
Certification - Full Stack Web Developer
IT Career Switch
LondonBeginner SEO To Advanced SEO - Beginner SEO To Advanced SEO
Udemy
London03.2022
Diploma - SEO & Digital Marketing
John Academy
London11.2021
SEO Toolkit Course -
Semrush Academy
London, ENG2021
Six Sigma Green Belt -
Benchmark Institute
2005
Bachelor of Commerce - Commerce
Meerut College
India11.2001
Skills
- Social Media Management
- Strong critical thinking,
- Time Management and collaboration skills
- SEMrush, Moz
- Google Analytics, Google Search, Console, Microsoft Excel
- Pursuing HTML, JavaScript and CSS, Python
- SEO best practices understanding
- SEO practices
- SEO techniques
- SEO knowledge
- SEO optimization
- CRM- Alto/Salesforce/MRI/Mailchimp
- Excellent Communication
- Self-Motivated
- Problem-Solving
- Analytical and Critical Thinking
- Interpersonal Communication
- Active Listening
- Teambuilding
- Flexible and Adaptable
- Teamwork and Collaboration
- Decision Making
- Dependable and Responsible
- Organization and Time Management
Certification
- Udemy Certification in Beginner SEO to Advanced SEO.
- John Academy Diploma in SEO & Digital Marketing.
- SEMrush Academy Certification in PPC fundamental Course.
- SEMrush Academy Certification in SEO Toolkit.
- Pursuing Full Stack Web Developer HTML, Javascript, CSS, Python.
Timeline
Letting & Marketing Executive
Open House Estate Agents
08.2019 - Current
Sales & Customer Experience Advisor
Sky Plc
03.2014 - 08.2019
Sales Advisor
Sky Plc
11.2010 - 01.2011
Business Development Executive/Team Leader
R Mantra Solutions Ltd
01.2005 - 11.2007
Sales Team Leader
ASPL Soultions Ltd
06.2003 - 01.2005
Certification - Full Stack Web Developer
IT Career Switch
Beginner SEO To Advanced SEO - Beginner SEO To Advanced SEO
Udemy
Diploma - SEO & Digital Marketing
John Academy
SEO Toolkit Course -
Semrush Academy
Six Sigma Green Belt -
Benchmark Institute
Bachelor of Commerce - Commerce
Meerut College