Renuprasad Gutha

Project#1: Production Support and AM Improvements for billing system.

• Facilitated production support for steering core billing suit across globe for 48 countries (EMEA / APAC / LATAM / US)
• Contributed in minimizing bill run window by 50% through implementation of several process improvement activities over years.
• Played vital role in reducing production incidents by 60% by implementing stringent processes for development and testing teams
• Steered daily operations and scrutinized service performance data for taking corrective measures in service delivery.
• Investigated system issues and implemented resolutions to reduce downtime.
• Evaluated and adopted new technologies to address changing industry needs.
• Incidents resolving and Streamline AM activities including prod support and production volume regression.
• Conducted series of KT sessions to development, testing and application support team on various functional areas of Enterprise billing
• Conducted daily/weekly status calls/reports with client executive.
• Responsible of coordinating 100+ interfacing system in war rooms to resolve Incident and find out correct RCA across system and resolved many pending issues from more than 6 years
• Helped team to reduction of Incidents volume by more than 60%
• Provided educational expertise and mentoring to junior team members.

Project#2: Re-design International Taxation Framework

• Re-design International Framework for EMEA and APAC to support multiple tax rates spanning multiple tax periods
• New framework saves ~1400 hrs for every Country whenever tax change applied.
• New approach helped to bill $64 millions in July 2020 when revenue on stake.
• Analyzed and provided new solution in 3 days to client.
• Offered input on technical and platform-related strategic planning initiatives

Project#1: Billing Transformation and Digitization

Skills used: Sigleview, Perl, python,, Oracle, Jenkins, Confluence.

Highlights

• Streamlined business process digitization and transformation effort for Verizon Enterprise Billing.
• Instrumentally involved in digitizing SDLC for VES Billing as well as transformed it into Jenkins, JIRA and Confluence based automated process, resulting in cost saving for 480hours/year.
• Ensured effective implementation of Devops pipeline for billing.
• Steered bill run automate process effort.
• Ensured effective implementation of Devops pipeline for billing (Operations + Testing), which resulted in cost saving of more than 4500Hrs/Year.
• Actively participated in designing and leading Knowledge Bot implementation to find answers for billing related queries. Developed this BOT using KORE-AI.

Project#2

Title: Billing Migration Programs and Singleview upgrade

Platform: Single view

Highlights

• Supported 6 major Migration of billing records from Legacy platform to Single.eView.
• Adhered to billing quality assurance as well as maintained 99.99% billing accuracy.
• Responsible to validate pre-migration and certify for migration
• Lead Single view upgrade from V.6 to V.7 then to V.9
• Co-ordinated with 120 different interface systems to communicate with billing system successfully after Hardware upgrade
• Identified value opportunities to exploit product for maximum business effectiveness