Summary
Overview
Work History
Education
Skills
Timeline
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Renuan Orumen

Wolverhampton

Summary

A performance-driven professional with excellent communication and leadership skills. Work experience in the retail/SME space in the banking industry with focus areas being product marketing, asset monitoring and value chain banking. Currently studying Data Science at the University of Wolverhampton

Overview

6
6
years of professional experience
2025
2025
years of post-secondary education

Work History

MORTGAGE SECURITIES OFFICER

ONE SAVINGS BANK PLC
Wolverhampton
06.2024 - 02.2025
  • Communicated with customers, solicitors and third party in an effective manner, and managed relationship, objections and complaints in a timely manner
  • Identified contract breaches or potentially fraudulent activity that could affect the bank’s risk position and escalating to appropriate units where necessary
  • Interpreted customer issues in line with policies and procedures to establish a suitable resolution
  • Protected the bank from risk exposure by ensuring all charges are registered and or removed accurately at the land registry, by ensuring continual reviews are done with high attention to detail

RELATIONSHIP MANAGER

GUARANTY TRUST BANK
Lagos
07.2021 - 03.2024
  • Generated new business leads by leveraging our existing customer base by proffering solutions to create a multiple beneficiary database for ease of sales
  • Delivered sales & project presentations to business stakeholders
  • Proffered lending solutions and process credit facilities peculiar to the need of clients
  • Improved overall profitability on the team by NGN650 million
  • Grew the team’s overall liability portfolio by NGN3BN during the period
  • Proffered advice on various banking and financial products and services offered by the bank to clients

ACCOUNT OFFICER

GUARANTY TRUST BANK
Lagos
12.2018 - 07.2021
  • Identified and escalated any suspicious activity when carrying out enhanced due diligence on accounts to appropriate stakeholders
  • Carried out deposit mobilization and customer acquisition activities and signed on 3,500 new customers
  • Booked and monitored risk assets to the tune of NGN300 million
  • Resolved customer issues adequately and eliminated post-escalation complaints
  • Reviewed and validated customer documentation to ensure accuracy and alignment with KYC standards before processing account opening
  • Liaised with internal teams, including Relationship and Compliance Managers, to resolve KYC/Customer Profile issues
  • Participated in loan recovery efforts by communicating with customers and solicitors to restructure or move to litigation where necessary to improve our non-performing loan portfolio
  • Stayed updated on regulatory compliance, Anti-money laundering (AML) & KYC practices to ensure compliance when carrying out tasks

Education

Msc - data science

university of wolverhampton

MCKINSEY FORWARD PROGRAM - undefined

MCKINSEY ACADEMY

ASSOCIATE - undefined

CHARTERED INSTITUTE OF PERSONNEL MANAGEMENT

BSC - INDUSTRIAL RELATIONS & HUMAN RESOURCE MANAGEMENT

COVENANT university

Skills

  • Statistics & Data Analytics
  • Project Management
  • Python & SQL
  • Good leadership qualities
  • Excellent team-building skills
  • Strategic thinking
  • Business Analysis
  • Customer Relationship Management

Timeline

MORTGAGE SECURITIES OFFICER

ONE SAVINGS BANK PLC
06.2024 - 02.2025

RELATIONSHIP MANAGER

GUARANTY TRUST BANK
07.2021 - 03.2024

ACCOUNT OFFICER

GUARANTY TRUST BANK
12.2018 - 07.2021

MCKINSEY FORWARD PROGRAM - undefined

MCKINSEY ACADEMY

ASSOCIATE - undefined

CHARTERED INSTITUTE OF PERSONNEL MANAGEMENT

BSC - INDUSTRIAL RELATIONS & HUMAN RESOURCE MANAGEMENT

COVENANT university

Msc - data science

university of wolverhampton

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