Running
Comic Collector
Electronic Music
Renton Hansford
London
Summary
Experienced leader with strong background in guiding teams, managing complex projects within bespoke boutique environments whilst achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
22
22
years of professional experience
Work History
Technical Support Assistant
CLP Live
08.2025 - Current
- Met project deadlines without sacrificing build quality or workplace safety.
- Assisted projects from procurement through to live date.
- Helped planning & design for bespoke projects.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Sourced and managed vendors needed to accomplish project goals.
Food and Beverage Manager
Firmdale Hotels PLC
03.2014 - 07.2025
- Managing four busy F&B outlets with an annual turnover exceeding £4 million.
- Led and developed a Team of 45-50 across multiple departments, including Events, Bar, Restaurant, In-room dining/Guest only areas.
- Conducted monthly and weekly departmental meetings.
- Delivered inspiring New starters F&B Inductions, enhancing team knowledge and expectations of bespoke boutique hotel brand expectations.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Verified Staff compliance with food and drink safety regulations, suggesting remedial training where necessary.
- Built wine list aligned with trends, improved credibility of hotel F&B portfolio and raised company profile with environmentally/sustainable/ethical sound producers and suppliers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially fines.
- Recruiting talent with a strong cultural fit and relevant expertise. Utilize local job boards, professional networks (Total Jobs, Indeed, LinkedIn) and university partnerships.
- Integrated personnel when needed to maximize efficiency and maintain low employee turnover rate.
- Promoted company in local community through word-of-mouth, social media and special events.
- Appraised performance of 5-50-Team members to provide feedback, improving productivity within establishment.
- Created detailed reports on weekly, monthly and annual expenses and revenues, using Opera/Sales Force/Fourth and Micros.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Coordinated Back & FOH staff to deliver food services for special events and functions.
- Create and developing tailored training programs to support growth for both London & NYC Team members.
- Encourage open communication and regular feedback to foster growth and engagement.
- Successful re-opening post-pandemic implementing Government and H-R protocols and addressing Staff mental health needs after global lockdown.
- Negotiated with vendors and suppliers to reduce costs and increase training to achieve profitability and team performance.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Restaurant Manager
Andina London
11.2011 - 03.2014
- Launched Peruvian concept dining experience, driving an average of 450 covers per day in trendy Shoreditch.
- Managed a team of 25 employees, implementing & ensuring smooth operations and high service standards.
- Implementing SOP, order of service, and H&S training inline with companies expectations.
- Increased restaurant profitability by analyzing sales data and optimizing operational procedures shortly after opening.
- Organized marketing events and implemented social media campaigns, boosting customer engagement.
Lead Waiter
Oblix
05.2013 - 11.2013
- Opening of high end all day dining venue, serving over 500 guests daily at iconic London Shard.
- Supporting the senior management team on the smooth running and the effectiveness of all operations including, training and developing of BOH staff within a high-quality environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised server staff and simultaneously served personal section of tables.
- Looking after high-profile VIPS and regular return guests.
Restaurant Manager
Firmdale Hotels PLC
09.2011 - 03.2013
- Managing busy all day restaurant of up to 300 covers per day.
- Menu construction in both Food & Beverage.
- Company appraisals/disciplinary/grievances.
- Recruitment and management of 20 plus staff.
- Daily, weekly and end of monthly analysis reporting on Hotel F&B trends and consumption.
- Supervisor/junior management training implementations.
- Managing and improving client database with continuous feedback from IGH and regulars.
- Liaising with GMs/Directors on current business trends and implementations for future growth.
- Working alongside Head Chef on strategic and intelligent ways to achieve food cost whilst keeping menu seasonal and inspiring.
- Working with Bar Manager on creative and cost effective ways to achieve beverage costs whilst creating a destination bar.
Hotel Controller
Firmdale Hotels PLC
03.2009 - 09.2011
- Ensuring Profit & Loss for all departments are reached and costs are not inflated (Average occupancy of over 92% per annum).
- Worked closely with F&B Manager, Head Chef & Head House Keeper to ensure targets are reached.
- Supported HODs in providing procedural training on finance and accounting.
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
- Prepared balance sheets, cash flow reports and income statements.
- Introduced internal controls to monitor critical areas of financial control and corrective actions to address risks or deficiencies.
- Prepared external and internal audit documentation and financial reports to assist management in operational planning and key decision making.
- Accurate, efficient, and compliant completion of monthly financial reporting packages.
- Completed journal entries, reconciliations, and account analysis to prepare monthly/quarterly financial documents and general account management.
- Followed up with internal and external accounts to obtain funds and reduce outstanding balances both monthly and quarterly.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Created and distributed reports on internal and external finances, audits, and budgets.
Food and Beverage Supervisor
Firmdale Hotels PLC
09.2006 - 03.2009
- Liaising with management to maximise sales revenue and productivity.
- Managing staff rota's, implementing monthly incentive schemes to promote healthy competition
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Micros programming and maintenance.
- Delivered daily in-depth training to Team in food preparation and customer-facing roles etiquette to promote strong team performance.
- Planned and executed promotions and special events in close collaboration with management.
- Objective goal settings for all floor staff (short and long term).
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Restaurant Head Waiter & Room Service Team Leader
Firmdale Hotels PLC
02.2004 - 09.2006
- Training new staff on order of service procedures & standards
- Responsible for promoting and monitoring of up-selling inline with hotels desired F&B sales mix
- Overseeing all cleaning duties are carried out to company H&S standards
- Taking care of both internal & external VIPS
- Responsible for answering food related questions
- Bar skills (cocktails, stock allocation)
- Running of daily Room Service shift within a busy 58-bedroom hotel
- Updating and training staff on service procedures
- Telephone Up-selling on orders
- Monitoring and ordering dry stock and VIP Honesty bar supplies
Education
National Diploma - Interior Design
Cape Town College
Cape Town - City CentreCertified Certificate - Introduction To Music Production
Point Blank Music School
Shoreditch Skills
- Operations oversight/Duty Manager
- New Openings
- Effective multitasking
- Nutrition proficiency
- Coaching and mentoring
- Teamwork and collaboration
- Mental Health 1st Aid
- Recruitment
Interests
LANGUAGES
English
Native
Timeline
Technical Support Assistant
CLP Live
08.2025 - Current
Food and Beverage Manager
Firmdale Hotels PLC
03.2014 - 07.2025
Lead Waiter
Oblix
05.2013 - 11.2013
Restaurant Manager
Andina London
11.2011 - 03.2014
Restaurant Manager
Firmdale Hotels PLC
09.2011 - 03.2013
Hotel Controller
Firmdale Hotels PLC
03.2009 - 09.2011
Food and Beverage Supervisor
Firmdale Hotels PLC
09.2006 - 03.2009
Restaurant Head Waiter & Room Service Team Leader
Firmdale Hotels PLC
02.2004 - 09.2006
National Diploma - Interior Design
Cape Town College
Certified Certificate - Introduction To Music Production
Point Blank Music School